Obvious Total Loss - Virtual Adjuster - Remote (CST/EST)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Join Our Team as an Obvious Total Loss Adjuster – Where Your Expertise Drives Real Impact

As an Obvious Total Loss Adjuster, you will play a critical role in our claims handling process, focusing on determining the repairability or total loss of vehicles. Working remotely, you will spend the majority of your time managing total loss claims. Your responsibilities will involve reviewing claim details, preparing total loss valuations, assessing vehicle conditions, determining salvage valuations, and engaging in negotiation and settlement processes with our valued customers and/or claimants.

This is more than just a job—it’s an opportunity to make a meaningful difference in people’s lives during challenging moments, all while leveraging your analytical skills and industry knowledge.

Preferred Qualifications

• 12 months or more of Auto Collision estimating in CCC One, Audatex, or Mitchell preferred

• Previous experience in total loss adjustment or a related field is highly desirable.

• Proficiency in using estimating software and valuation tools for virtual assessments.

• Strong analytical skills to evaluate moderate to complex vehicle damages effectively.

• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.

• Ability to work independently and manage time efficiently in a virtual work environment.

• Detail-oriented and organized, with a commitment to delivering accurate and timely results.

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim. You lead with empathy, always.

The Investigator – you’ll confidently and independently investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Work Location:

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States.  This Position is not available for Washington, California, Alaska, and Hawaii residents.

When you work from home full time, you’ll need:

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed.
• Appropriate work surface and seating.

Work schedule:

Candidates are considered based on the time zone they live in. If you selected for this position you need to be willing to work one of the following schedules to be determined by business needs.

Candidates in Central or Eastern Time Zone preferred

Standard business hours 8:00 am - 4:30 pm local time

What Allstate will provide:

• A technology bundle that includes all equipment needed to perform y