On-Call Digital Coordinator

Here’s your chance to join our award-winning agency, ICF Next. We’re searching for our next On-Call Digital Web and App Coordinator to support local government clients. You’ll make a real impact working with clients to address their web and app needs, solve key their key issues, drive change, and grow our business.

As our next On-Call Digital Web and App Coordinator, you will play a crucial role in enhancing our client’s digital presence and ensuring a seamless user experience for their customers. You will project manage and optimize our client’s website and mobile app, analyze performance metrics, and collaborate with cross-functional teams to drive digital projects to success. If you are a strong digital communicator by nature, driven by deadlines, and have a keen eye for details, we'd love to talk to you. If your work experience includes knowledge of the transportation sector, then you just may be who we're looking for. Learn more about us at ICFNext.com!

Key Responsibilities:

• SEO and Analytics: Optimize web and app content for search engines to improve visibility and search rankings. Monitor performance metrics and provide insights for continuous improvement.
• Website and App Management: Project manage and assist with updates to websites and apps. Monitor performance metrics and provide insights for continuous improvement.
• User Experience (UX): Ensure a seamless and intuitive user experience across all digital platforms. Conduct regular usability testing and gather user feedback to inform design and functionality improvements.
• Project Coordination: Coordinate digital projects from inception to completion, working closely with cross-functional teams to meet deadlines and achieve project goals.
• Technical Support: Troubleshoot and resolve technical issues related to the website and app. Provide support to users and internal teams as needed.
• Compliance and Accessibility: Ensure all digital content complies with industry standards, including accessibility guidelines and data privacy regulations.

Basic Qualifications:

• Bachelor's degree or comparable experience required.
• 3+ years of experience in website and app management, including experience with Jira and WordPress.
• Candidate must be located in Raleigh, NC or the surrounding area (within a commutable distance of the client office)

Preferred Qualifications:

• Experience within or understanding of the local players in the Research Triangle regional transportation sector is a plus.
• A focus on service, responsiveness, and superior client service.
• Experience working collaboratively with a digital and creative department to conceive, create, and deliver outstanding digital communications is a plus!
• Experience collaborating with cross-functional teams to develop effective local marketing campaigns with measurable results.

Professional Skills:

• Excellent verbal, interpersonal, and written communication skills.
• Strong organizational skills and attention to detail.
• Responsive and open to feedback.
• Strong analytical, problem-solving, and decision-making capabilities.
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude.
• Creative thinker with innovative approach to problem solving.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel).
• Knowledge of marketing analytics platforms such as Google Analytics.
• Ability to be flexible to handle multiple priorities.

Location: This role is based in Raleigh, NC with an expectation to work onsite at the client office 4 - 5 days a week.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.