Change Management Senior Consultant - ERP Transformations

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Job Description:

As a Change Management Senior Consultant (ERP Transformations), you will lead Organizational Change Management (OCM) workstreams within large-scale ERP and digital transformation initiatives. You will be responsible for driving user adoption, minimizing resistance, and ensuring organizations are prepared to successfully transition to new systems and ways of working.

This role combines structured OCM methodologies (e.g., Prosci/ADKAR) with hands-on experience in ERP-enabled business transformation, particularly within Microsoft Dynamics 365 and similar platforms.

You will operate as a workstream lead, partnering with client stakeholders across all levels of the organization—from frontline users to executive leadership—while collaborating with functional and technical teams to deliver integrated, business-focused outcomes.

Key Responsibilities

OCM Strategy & Execution

• Lead end-to-end OCM workstreams for ERP and digital transformation initiatives.
• Apply structured methodologies (e.g., Prosci ADKAR) to drive adoption and sustain change.
• Conduct change impact assessments and stakeholder analyses.
• Develop and execute comprehensive change strategies aligned to program objectives.

Communication & Stakeholder Engagement

• Design and deliver communication strategies to build awareness, alignment, and ownership.
• Engage stakeholders across all levels, including executive leadership, to drive sponsorship and alignment.
• Facilitate workshops, leadership sessions, and stakeholder meetings.

Training & Enablement

• Develop and execute training strategies, including role-based training plans and materials.
• Ensure end users are equipped with the knowledge and skills needed to succeed in the future state.

Adoption & Change Analytics

• Define and track adoption metrics and KPIs to measure change effectiveness.
• Identify resistance patterns and implement mitigation strategies.
• Use data-driven insights to continuously improve change outcomes.

Integration with ERP Delivery

• Collaborate with functional and technical teams to align OCM activities with system design and deployment.
• Support ERP implementation efforts (e.g., D365) by embedding change strategies into delivery plans.
• Ensure change readiness aligns with key milestones such as testing, deployment, and go-live.

Practice Contribution

• Contribute to the development and refinement of Crowe’s OCM methodology, tools, and accelerators.
• Share best practices and reusable assets across engagements.
• Support the growth of the OCM capability within Crowe’s consulting practice.

Qualifications

Required Experience

• 3–5+ years of Organizational Change Management experience in a consulting environment.
• Demonstrated experience leading OCM workstreams independently.
• Experience supporting ERP or large-scale system implementations (Dynamics 365 or similar preferred).

OCM Expertise

• Strong knowledge of OCM methodologies (Prosci/ADKAR strongly preferred).
• Experience developing key OCM deliverables, including:
  • Change impact assessments
  • Stakeholder analyses
  • Communication plans
  • Training strategies and materials
  • Adoption metrics and reporting

Technical & Delivery Skills

• Experience working alongside functional and technical teams in system implementations.
• Familiarity with training tools, LMS platforms, and digital enablement approaches.
• Ability to analyze data and measure adoption outcomes.

Professional Skills

• Strong communication and presentation skills, with experience engaging diverse stakeholder groups, including executive leadership.
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