Managed Fleet Assistant Branch Manager

A Day in the Life:

The Assistant Branch Manager supervises the overall operations of Hertz’s Managed Fleet to ensure productivity and profitability of the branch as well as customer satisfaction. ABM is responsible for managing all aspects of transporters that are employed to drive a Hertz vehicle on the shared mobility platform.  This will involve preparing reports including profit and loss statements, budgets, operating reviews and audits.

Pay: $24.50/hr

 

What You’ll Do:

• Supervise the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc.).  Oversee daily TNC Managed Fleet operations at the location, ensuring each meets key performance metrics for efficiency, compliance, safety, and customer satisfaction.
• Manages all operational aspects of the location, ensuring vehicles are maintained, vehicles are assigned, and drivers are prepared for their shifts. Monitors daily workflows to address issues promptly and ensure smooth operations.
• Tracks and analyzes key performance indicators (KPIs) such as vehicle utilization, driver efficiency, on-time performance, and customer satisfaction. Ensures compliance with company policies, safety regulations, and local laws, taking corrective action where necessary.
• Leads end-to-end workforce management, including hiring decisions, coordinating the setup of training and safety courses, and implementing shift schedules to meet operational goals. Continuously evaluates staff performance and identifies development opportunities.
• Conduct ongoing safety training, monitor driver performance, and provide corrective coaching based on safety metrics.
• Ensure adherence to Hertz’s safety standards and local regulations using telematics, cameras, and safety scorecards
• Communicate consistently and frequently with branch manager
• Maintaining branch cleanliness
• Follow Hertz policies and procedures daily

 

What We’re Looking For:

• 1-2 years customer service experience in a related industry
• Prior Management experience in Sales and customer service
• Associate's degree in business, preferred
• Moderate in Excel and Microsoft Office 
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Ability to influence
• Flexible and adaptable; ability to work effectively in ambiguous situations 
• Excellent verbal and written communication skills  
• Results driven, customer service focused with ability to make decisions and help solve problems
• Ability to drive process and organizational change.
• Ability to motivate teams, multitask, and keep a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.
• Line management, and previous sales experience is a plus.  
• Must have a valid driver's license and excellent driving record
• Ability to drive multiple types of vehicles (automatic)
• Maintain a professional appearance in accordance with company standards
• Ability to read and understand driving directions and maps

 

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental   
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

 

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin