Strategic Account Representative

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

Job Purpose/Overview

The primary responsibility of the Strategic Account Representative is to provide superior customer and sales support to our strategic account hospitals and clientele.  This position will have specific account responsibility for growing strategic account hospitals.  This includes same-store sales for reference laboratory and in-house diagnostics, identifying opportunities for Antech Imaging Services, Sound Technology and other SDx offerings while providing excellent customer service and an unrelenting pursuit of our belief that better diagnostics leads to better medicine.

Essential Duties and Responsibilities

• Conduct sales calls to promote, sell, and service existing and potential strategic account animal hospitals, veterinarians, and staff.

• Builds and maintain relationships with strategic account to implement growth opportunities and strategic focus created and outlined by the Strategic Account Manager

• Identifies customer needs for additional products and services and provides customers the best solution to their current practice needs.

• Responsible for handling customer service issues with strategic account hospitals on the phone and on-site at the hospitals within the assigned strategic account

• Collaborate with Strategic Account Manager to identify opportunities, create targeted campaigns to grow market share and expand new lines of business wins.

• Make outbound calls to aligned strategic account hospitals to discuss areas of opportunity and provide support, which may include cold calling.

• The position will require some on-site visits to the strategic account hospitals to work with their practice manager and/or hospital director to help identify growth opportunities and gaps to drive same store sales.

• Implement quarterly sales plan with Strategic Account Manager to achieve sales goals and objectives.

• Provide product and lab diagnostic support and service, including consultation at staff in-services and veterinarian seminars.

• Participate in strategic account meetings with Strategic Account Manager to discuss account and hospital performance and areas of growth opportunities.

• Work directly with Strategic Account Director to identify, communicate and implement growth opportunities within strategic account hospitals.

• Conducts research prior to sales calls and/or on-site visits to obtain information and insight to anticipate issues and enhance the overall customer experience. 

• Coordinate daily support activities and customer activities at meetings as assigned.

• Complete administrative duties as required.

• Utilize approved sales collateral to support promotional and regional needs.

• Partner with cross-functional teams and internal resources to co-promote additional Antech services and products.

• Accurately educate customers on proper specimen handling requirements and turnaround times.

• Accurately create open Problem Tracking tickets and act as liaison between customer support and the hospital until the problem is resolved.

• Cultivate and maintain a well-rounded knowledge of the daily operations of the reference laboratory, In-house diagnostics, Sound Technology and Antech Imagining.

• Possess strong problem-solving skills but is also able to effectively route issues to the proper personnel for resolution.

• Effectively handle consultation calls.

• Email consult requests to outside/specialty consultants via Outlook email.

• We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization.  Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards.  Antech Diagnostics has several processes in place to communicate wit