Senior Services Engagement Director, Professional Services

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

The Services Engagement Director aligned to Professional Services drives revenue in assigned accounts while creating and fostering relationships with all levels of internal and external stakeholders. This is a highly visible and strategically positioned individual contributor sales role. To succeed, you must understand customer needs, challenges, and expected business outcomes and provide them with Genesys solutions.  You'll work with internal teams along the Customer buying cycle to ensure the customer is provided with the best solutions to achieve their business goals. 

Job Duties: 

·       Cultivate business development opportunities and drive revenue within a specified region or list of named accounts by developing strategic business plans.

·       Design and communicate persuasive content to capture the attention of our customers

·       Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of the Genesys solution.

·       Meet and exceed all quarterly and annual financial targets.

·       Align with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SDR, SC).

·       Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals.

·       Ensure 100% customer satisfaction and retention.

·       Identify and foster strong, long-lasting customer relationships including trusted advisor relationships with key customer stakeholders and executive sponsors.

·       Ensure our solutions' timely and successful delivery according to customer needs and objectives.

·       Ensure customers are continuously updated on all the latest Genesys offerings.

Experience we're looking for:

·       Successful sales track record within a SaaS organization preferably on the capability’s offerings side (customer management ecosystem vs. pre-sales)

·       Experience selling on prem to cloud transitions to drive revenue and market share.

·       5-7 plus years of sales experience in Cloud or SaaS-based software sales in a customer-centric organization.

·       Working within or strong understanding of Professional Services is preferred. 

·       Ability to influence across different functions internally without formal authority.

·       Strong account planning and management skills, including