Medical Assistant II

Description

Job Title: Medical Assistant II

Department/Group: Clinical

Position Type: Hourly non-exempt

JOB DESCRIPTION

Dermatology Solutions Group, LLC (“DSG”) provides professional management services to Southeastern Dermatology Group, P.A. (“SEDG”), a medical practice headquartered in Panama City, Florida with locations throughout the Southeast. SEDG has a professional team of physicians who are trained in the medical and surgical sub-specialty of dermatology.

PURPOSE:

The Medical Assistant II is responsible for assisting and directing day to day delivery of health care and patient care management. This position will report directly to the Office Administrator with supervision from the, Clinical Coordinator. Will receive supervision from the following: Physicians, Advanced Nurse Practitioners, Physician Assistants and the Directors of Dermatology and Spa Operations.

SERVICE ORIENTATION:

This position is patient focused with the objective of delivering superior patient care and ensuring positive patient experiences and outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepares patients for examination and treatment by escorting them from the waiting area to the exam room. Will take the patient’s history (HPI), determine their chief complaint, verify their medical and surgical histories, current medications, etc., and take vital signs if applicable.
• Responsible for documenting verbatim all information conveyed by the patient throughout the examination.
• Prior to surgery, will review and complete required surgical documents prior to appointment with recent test results and correspondence and determine needed services per practice protocol. 
• Prior to patient visit, will confer with Medical Provider regarding any incomplete patient tests/consults or other incomplete orders. 
• Responds to patient communications. Contacts patients regarding test results and schedules further surgical treatment(s).
• Prepares, cleans, stocks and maintains exam and treatment rooms daily.
• Cleans and sterilizes all necessary instruments.
• Prior to treatment, ensures that all proper consents have been reviewed, initialed, signed and dated by the patient.
• Gives injections, assists with examinations and office procedures as needed; and provides other patient care services as directed by the Medical Providers.
• Performs suture removals as directed by the Medical Providers.
• Verifies that all assigned telephone encounters have been attended to daily.
• Upon Medical Providers orders, ensures that the delivery/transmittal of prescriptions is being completed and responds to medication requests per practice protocol.
• Prepares and maintains clinical supplies and equipment.
• Verifies all patient/specimen information corresponds with tissue specimen(s). Records tissue specimen(s) and enters them into log.
• Triages and responds to patient communications per practice policy. 
• Assists with scheduling tests and treatments, and processing referrals to other providers.
• Responsible for abiding by the Standards of Conduct and meets all compliance training requirements.
• Participates in professional development activities and maintains professional affiliations.
• Creates, maintains, copies and files patient encounters, records and other information as needed.
• Knowledgeable about current promotional events.
• Supports spa in-house and off-site promotional events, as required.
• Attends and participates in any training and educational seminars, as required.
• Creates and addresses telephone encounters.
• Escorts patients to treatment rooms and prepares them for cosmetic appointments.
• Reconstitutes/draws up injectables per provider instructions.
• Assists medical providers during cosmetic procedures (injectables, lasers, consultations, etc.).
• Maintains strict confidentiality.
• Treats staff, physicians, visitors and patients with dignity and respect.
• Performs other related work as required.

Requirements

SKILLS AND QUALIFICATIONS:

• Knowledge of medical practice and care. 
• Knowledge of examination, diagnostic and treatment room procedures.
• Knowledge of medical equipment and instruments.
• Knowledge of common safety hazards and precautions.
• Ability to assist in a variety of common office procedures.
• Ability to take vital signs if applicable.
• Ability to develop and maintain clinical quality assurance.
• Skills in identifying and resolving problems.
• Ability to maintain records and record test results.
• Ability to interpret, adapt and apply guidelines and procedures.<