Senior Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Iselin, NJ office is hiring a Senior Client Service Associate. This role serves as the liaison between the client and the Financial Advisors (FAs) and ensures smooth office operations. You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This role is a critical position within our office, responsible for delivering exceptional service and support to clients, external partners, and internal advisors. This individual should bring a foundation of financial knowledge, have keen attention to detail, and be able to manage multiple tasks and priorities efficiently.

This is a hybrid position (typically in-office 3-4 days per week).

In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000.00 to $80,000.00, exclusive of bonuses and benefits. This role is also eligible for a discretionary team bonus. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

Client Service & Relationship Support

• Client Communication

  • Answering phone calls and responding to client messages

  • Sending routine follow-ups and status updates

  • Preparing and sending meeting reminders

  • Managing inbound client requests (beneficiary updates, address changes, RMD questions, etc.)

• Meeting Preparation

  • Preparing meeting agendas and supporting documents

  • Printing or assembling financial plans, reports, and statements

  • Ensuring the advisor has everything needed to run a clean, efficient meeting

• Post-Meeting Follow-Up

  • Completing tasks discussed in client meetings

  • Updating client records and CRM notes

Account Operations & Administrative Processing

• New Accounts & Transfers

  • Gathering needed client documents

  • Preparing account opening paperwork

  • Submitting ACAT transfers or rollovers

  • Tracking progress and following up with custodians

• Money Movement

  • Setting up contributions, withdrawals, and systematic investments

  • Processing checks, wires, and ACH requests

  • Verifying completion and notifying the advisor/client

• Required Minimum Distributions (RMDs)

  • Creating annual RMD lists

  • Coordinating timing and distribution method

  • Ensuring documentation is accurate and timely

• Ongoing Maintenance

  • Beneficiary updates

  • Address changes

  • Adding Power of Attorney (POA) and Transfer on Death (TOD) designations

  • Updating risk tolerance or investment objectives in the custodian system

Advisor Productivity & Practice Management

• Calendar & Workflow Management

  • Scheduling client and prospect meetings

  • Keeping the advisor on track with upcoming deadlines (RMDs, birthdays, beneficiary reviews, fee billing cycles)

• CRM (Salesforce) Management

  • Updating contact records

  • Entering meeting notes

  • Maintaining task lists and reminders

  • Running reports to help the advisor prioritize outreach

• Marketing Support

  • Sending client newsletters

  • Utilize automated marketing platforms

  • Coordinating client events

  • Managing holiday cards and appreciation touches

  • Assisting with client segmentation lists

Document Preparation & Advisor Support

• Performance reports

• Proposals