Sales Operations Associate (d/f/m) - Part-Time

Job Description Summary

Sales Operations Associate (d/f/m) – part-time | Kufstein, Austria

 

Job Description

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. By creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally. Join us, the future is ours to shape! 

 

Please note that this is a part-time position.

 

Your Key Responsibilities: 

Your responsibilities include, but are not limited to: 

• Independent management of customer service (forecasting, order management, complaints, dunning, etc.) according to internal guidelines and customer requirements.
• Timely order management using relevant system.
• Monitoring of the order-to-cash process.
• Proactive communication with defined customers - timely processing and reply of customer inquiries; well-structured and solution-oriented communication with the customer.
• Close collaboration with Account Manager and STO. Act as a liaison with various departments throughout the company and be a trusted advisor to internal parties.
• Push account topics within the organisation, raise awareness for the customers’ importance.
• Support process improvements within Sales Operations.
• Reporting of technical complaints and transport deviations within 24 hours of receipt.
• Contact point for external customer service providers.
• Strong focus on compliance topics.

 

 

What you’ll bring to the role: 
 

Essential Requirements: 

• Education: completed bachelor’s degree or completed secondary education (HAK, HBLA) with relevant work experience
• Fluent in English, both oral and written
• Strong computer literacy, preferably experience with SAP
• Excellent interpersonal skills and the ability to perform under pressure
• Effective planning and organizational skills

You'll receive: 

• Attractive salary with incentive program 
• Modern company pension scheme 
• Flexible working hours / home-office depending on the position 
• 14 weeks of paid parental leave 
• Additional days off (bridge-days)  
• Meal vouchers 
• Wellbeing & mental health offers  
• Learning and development options for your personal and professional growth 
• Worldwide career opportunities  

 

In accordance with Austrian law, we are obliged to disclose the minimum salary as stated in the collective bargaining agreement. For this position the minimum salary is EUR 46.305/year (on a full-time basis). 

 

In most cases, however, the actual salary will be higher, as we strive to maintain a competitive position in the market and consider your previous experience, qualifications and individual competencies. 

 

 

Why Sandoz? 

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provides more than 800 million patient treatments to over 700 million patients every year and while we are proud of this achievement, we have an ambition to do more!