Shift Supervisor

Shop shift hours are Monday through Friday, 5:30am – 8pm, and Saturday/Sunday 6:30pm to 7pm. Shift Supervisors must be available to work during these hours.

Qualifications:

·       2+ years of experience in food service or retail management (coffee industry preferred)·       Proven ability to lead a team and manage operations effectively·       Excellent communication and organizational skills·       Strong problem-solving and decision-making abilities·       Flexibility to work mornings, weekends, and holidays as needed·       ServSafe certification (or willingness to obtain)·       Knowledge of how to conduct inventory and control waste·       Ability to analyze profit and loss statements

General Job Description:

·       Oversee operations of assigned PJ's location·       Master the tasks required of baristas, bakers, and shift leads·       Work regularly behind the counter (minimum eight hours per week) ·       Complete tasks designed by the Manager of Store Operations·       Abide by and enforce company policies and procedures

Key Responsibilities:

·       Lead, train, and motivate team to deliver outstanding service and uphold brand standards·       Manage daily operations, including staffing, inventory, scheduling, and cash handling·       Drive sales through social media, community engagement, promotions, and operational efficiency·       Ensure compliance with health, safety, and sanitation guidelines·       Foster a positive and inclusive team environment·       Handle customer feedback and resolve issues with professionalism·       Budgeting and monitoring inventory, labor, and restaurant costs to improve overall profitability
 
 Customer Service;

·       Present a positive image of PJ's to baristas, other management, and customers·       Ensure that the store maintains excellent customer service as it pertains to the operation of the staff and physical upkeep of the store·       Communicate the standard of excellent service to the store staff·       Manage customer interactions with PJ's in a positive, knowledgeable, and profitable manner, befitting PJ's philosophy of service·       Respond to customer needs courteously and expeditiously 

Goals and Planning:

·       Work to increase store sales and minimize waste.·       Control both costs of goods and operational expenses to increase net income·       Develop store goals and create action plans ·       Build and implement store budget·       Communicate goals to staff·       Assist with store marketing and develop marketing goals and outreach

Personnel:

·       Assess staffing needs of the store based on sales and operational needs·       Interview for store positions and hire quality people who can achieve the goals of their position, offering customers the products, service and atmosphere expected from PJ's·       Terminate employees as specified by store policies ·       Maintain all employee records with accuracy, documenting all aspects of employee performance·       Create and publish store schedule weekly·       Ensure all shifts are covered, including when baristas call in or are unavailable

Supervisory Responsibilities:

·       Attend scheduled management meetings and management training sessions·       Ensure that each staff member understands and fulfills the description and expectations of their position·       Conduct Initial Staff Training and maintain knowledge, skills, abilities, and expectations of each barista throughout employment·       Work to expand staff and customer coffee knowledge·       Solicit ideas and input from the store staff to respond to their needs, creating a positive work environment which benefits the company at large·       Ensure that employees follow all store policies and procedures and safety rules·       Complete performance evaluations for employees according to the evaluation schedule or when deemed necessary·       Counsel employees regarding job performance·       Dismiss employees when standards, policies, and procedures are not met

Operational Responsibilities:

·       Monitor and guarantee quality of coffee, beverages, pastries and food served in the store·       Ensure that counter products are accurately and promptly prepared and served·       Maintain appropriate inventory level of products, supplies, coffee, and tea. Order as scheduled or when necessary, to create a quality offering for customers while controlling costs·       Ensure the store and equipment are properly maintained (repaired, cleaned, orderly, etc.)·       Respond to emergencies in the store, operational or staffing, at any time of operation·       Maintain safe combinations, store keys, and safe access and control all employee ac