Delivery Supervisor

SUMMARY

The primary responsibilities of the Delivery Supervisor are to train, direct and supervise assigned route drivers. The Delivery Supervisor will also use problem-solving skills to handle delivery issues and customer complaints when they arise, as well as promote and exemplify a safe work environment at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervisory Duties:

• May assist the Delivery Manager in interviewing and selecting potential candidates for open positions.
• Provide on-the-job training for Delivery Drivers on assigned routes.
• May assist the Delivery Manager with semi-annual performance reviews and communicate performance issues, achievements, and opportunities to employees.
• Handle any employee discipline or performance issues according to company policy, maintaining proper documentation.
• Work with personnel regarding the implementation of changes in procedures and systems.

• Account Service:

• Assign job tasks to driver according to route delivery schedules.
• Work with customers to ensure the timely delivery of products.
• Fill-in and cover routes when regular driver is out due to vacations or other absences. Drive trucks to deliver and unload products when necessary. Be proficient with all necessary equipment
• Understand delivery systems regarding routing, time-stops, and driver check-in or check-out activities.
• Responsible for compliance with the company's Product Freshness Policy.
• Follow-up on all customer complaints in assigned accounts to ensure problems are resolved to prevent recurrence.

• Other Duties:

• Maintain safe driving record and comply with company driving policy.
• Assist in the training process of all Delivery Drivers/Driver Trainees.
• Know all routes assigned under your role.
• Step in on routes when needed as a Delivery Driver.
• Is familiar with and certified to use all types of delivery equipment, pallet jacks, docks and dock-levers, trucks, and trailers per Caffey Dist. and OSHA standards.
• Understand warehouse activities regarding driver check-in or check-out, code-dating and truck loading.
• Attend all company meetings as required.
• Work with sales department to accomplish ASM/ADM market visits/work-with activities.
• Check voice mail several times daily and follow-up on details as needed.
• Adhere to dress code, including safety “non-negotiables,” and be properly attired at all times.
• Obey all federal, state, and local laws.
• Perform other duties as assigned.

COMPETENCIES REQUIRED

• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things.
• Oral Communication –