IT Helpdesk Manager

<div class="content-intro"><p class="ms-outlook-mobile-reference-message">Space is a warfighting domain. True Anomaly seeks those with the talent and ambition to build the technology that secures it.</p> <p class="ms-outlook-mobile-reference-message"><u>OUR MISSION</u></p> <p class="ms-outlook-mobile-reference-message">True Anomaly delivers decisive capabilities for space superiority. We build autonomous spacecraft, advanced payloads, mission software, and space-based interceptors — enabling the U.S. and its Allies to secure the space environment and counter threats from the ultimate high ground.</p> <p class="ms-outlook-mobile-reference-message"><u>OUR VALUES</u></p> <ul> <li class="ms-outlook-mobile-reference-message"><strong>Be the offset.</strong><span class="Apple-converted-space">&nbsp;</span>We create asymmetric advantages with creativity and ingenuity.</li> <li class="ms-outlook-mobile-reference-message"><strong>What would it take?</strong>&nbsp;We challenge assumptions to deliver ambitious results.</li> <li class="ms-outlook-mobile-reference-message"><strong>It’s the people.</strong>&nbsp;Our team is our competitive advantage and we are better together.</li> </ul></div><p><span style="text-decoration: underline;">YOUR MISSION</span></p> <p>We're seeking an experienced IT Helpdesk Manager to lead our Long Beach helpdesk team and serve as the on-the-ground management presence for our most junior office. This is a player-coach role where you'll directly develop a small team of technicians, including a brand new hire, while staying close enough to the work to lead by example and solve real problems alongside your team. If you're energized by building something from the ground up and thrive in environments where your presence and judgment genuinely matter, this is your role.You'll be joining at a pivotal moment: - A young, technically capable team that needs hands-on leadership and structure - Rapid company growth with a COO mandate to scale IT operations significantly - A greenfield opportunity to establish runbooks, SLAs, and a self-sufficient satellite office - Real career growth potential as the team and company scale together.</p> <p>&nbsp;</p> <h2 id="what-youll-do"><span style="text-decoration: underline;">Responsibilities:</span></h2> <h3 id="team-management">Team Management</h3> <ul> <li>Directly lead and develop a small Long Beach helpdesk team, including an experienced specialist and a newly onboarded technician</li> <li>Build a team culture of accountability, ownership, and continuous impr