Specialist, Business Consulting (PL Comp Rater)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role is pivotal in enhancing and delivering our comp rater strategy, as well as driving improvements in the bridge and bind experience across quoting platforms and sales interfaces to deliver uniform and consistent outcomes for quote and bind.  The ideal candidate will be capable of influencing results through strategic initiatives and data-driven insights.

Key Responsibilities:

• Strategy Enhancement & Delivery: Lead the enhancement and delivery of the comp rater strategy, including working with manager on funding and prioritization needs, ensuring alignment with business goals.
• Expertise & Influence: Drive strategy for successful improvements in bridge and bind experience through knowledge of rater, APIs, quoting platforms, and competitor actions.
• Collaboration & Relationship Building: Develop positive and collaborative relationships with IT, Sales, Product, Underwriting, and Agency Partners.
• Support & Troubleshooting: Provide support to agent and sales customers, including troubleshooting calls and overall assistance.
• Rater Functionality Implementations: Support rater functionality implementations with high quality, minimizing disruption to agencies and members.
• Reporting & Monitoring: Ensure robust reporting and monitoring processes to quickly assess outcomes and deliver on rater results.
• Data-Driven Insights: Utilize proactive and actionable data-driven insights to optimize performance.
• Training & Support Materials: Ensure training and support materials to meet the needs of stakeholders.
• Vendor Relationships: Manage vendor relationships at an individual project level, including holding vendor partner sessions when needed.
• Second Quote Strategy: Ensure the strategic progression of the second quote process, including necessary reporting, monitoring, and enhancements.
• Technology & Agile Partnership: Collaborate with Technology and Agile teams to reduce defects, build knowledge, and ensure technical solutions meet business needs.

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Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Specialist, you'll act independently or as a member of a team responsible for devising and modifying procedures to tackle simple to moderately complex business problems. You will participate in ongoing process modeling, analysis and design efforts and provide basic business performance management, organizational design and business risk management capabilities to formulate pragmatic and measurable business transformation plans.

Job Description

Key Responsibilities:

• Partners with management and peers to transform businesses through the strategic application of people, processes and technology. Participates in the planning process by identifying complexities, dependencies and redundancies.

• Participates in business process analysis/design, needs assessments and cost/benefit analysis to align solutions with business strategies and directions. Participates in creating business-specific technology plans. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans. 

• Develops and implements business processes and procedures. Responsible for communicating to customers, management and external sources.

• Identifies the critical elements of a business process that need to be monitored. Reports performance in a cohesive manner. 

• Participates, as a team member, in analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Provides significant contribution in executing department-level change.

• Trains customers o