Sr. Associate, Service Desk Team Lead

Who We Are

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services.

With a corporate purpose of ‘In Pursuit of Better,’ Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Headquartered in Chicago, the company’s footprint extends across North America, Europe and Asia Pacific.

Rooted in a commitment to collaboration and inclusivity, Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive.

What We Value: Our Culture

Our people are our most important asset, enabling Blackstone portfolio companies and investments to scale and thrive. Together, we foster a workplace where everyone can be themselves, enabling them to do their best work.​

At Revantage, we have exceptional people who live our values and help us pursue better every day. We offer dynamic and meaningful work, competitive compensation, benefits and flexibility. We listen and take action to ensure our organization evolves to reflect our employees’ voices and support an inclusive culture.

Our demonstrated commitment to our people and collaborative culture have earned us numerous awards as a top employer.

Our culture is built on our shared core values and commitment to be:

• Learners – We learn from our challenges and successes
• Leaders – We commit to continuous improvement
• Enthusiasts – We face challenges with optimism and believe anything is possible
• Achievers – We expect high standards for ourselves and enable the success of our teams
• Partners – We deliver value and positive impact to our partners

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Grow your career with us. As a member of our team, you'll gain hands-on experience in the real estate industry and benefit from a supportive environment that fosters personal and professional growth.

WHY THIS ROLE IS VALUABLE  

The Sr. Associate, Service Desk Team Lead will deliver excellent technical support with a high degree of customer satisfaction, timeliness, accuracy, and consistency.  This individual will work with Revantage internal customers to provide solutions to problems to ensure customer productivity.  Other duties include installing and troubleshooting hardware, software, printers, wireless devices, and operating system problems for personal computers inside the multiple environments we support.  This role has the potential to have a small team of direct reports; leadership, communication and decision-making are vital characteristics for this role. 

HOW YOU ADD VALUE 

• Research, resolve, and respond to questions received via telephone, self-service, email, voicemail, callbacks, and walk-ups in a timely manner, in accordance with the current IT service level agreements. 

• Configure new and issue reusable PCs and conduct upgrades to various hardware components. This includes swapping old/new computers for customers in a break fix environment. 

• Acquire and maintain current knowledge of the relevant hardware and applications used by the customers of the Revantage Service Desk. 

• Serve as escalation point and subject matter expert for other technicians on Revantage Service Desk team. 

• Appropriately dispatch and delegate work to other technicians on Revantage Service Desk team as needed. 

• Install, configure, and troubleshoot network components for all networked personal computers and printers for all comp