Patient Access Rep, ER

Provides secretarial and receptionist support to nursing units appropriate to the age of patients served, follows Standards of Care, Standards of Practice, and State Practice Guidelines, utilizes principles of Strategic Quality Management, maintains a safe environment of care, contributes to a collaborative practice with other nursing staff and disciplines. The Patient Access Rep is responsible for efficient and orderly registration of patient. Ensures that accurate patient information is collected and verifies insurance benefits and eligibility. Ensures all incoming telephone calls are promptly and courteously answered and routed to the correct extension within the Hospital. Greets all visitors to the Hospital promptly and courteously. Arranges for patients to speak with Financial Counselor if needed.

POSITION RESPONSIBILITIES:

STANDARD I: Behavior Standards

STANDARD II: Job Knowledge/Productivity

Completes position responsibilities by following established guidelines and protocols within the appropriate time frame.

STANDARD III: Communication/Interpersonal Skills

Demonstrates good skills in all forms of communication.

STANDARD IV: Education/Development/Initiative

Maintains education and development appropriate for position.

STANDARD V: Hospital/Department Policies and Procedures

Adheres to established hospital and department guidelines and protocols.

STANDARD VI: Teamwork

Works well with others in a spirit of teamwork and cooperation.

STANDARD VII: Position Specific Performance Criteria/Essential Job Functions

Performs position specific job functions at an acceptable level.

QUALIFICATIONS:

Education: High school diploma or GED equivalent required.

Experience: None

Knowledge, Skills, Abilities: Must possess strong customer service and verbal communication skills. Maintain compliance with HIPAA and patient confidentiality.

STANDARD I: SERVICE EXCELLENCE

Standard I:

Behavior Standards

PERFORMANCE

STANDARD

Courage:

Enthusiasm

Eager to Help

1. Exhibits courage in the face of change.
2. Seeks to understand industry change.
3. Seeks to understand organizational change.
4. Considers ways to improve own skills, knowledge and behaviors in order to adapt to change effectively.

Accountability:

Responsibility

Teamwork

1. Consistently known for self-accountability.
2. Follows organization and regulatory standards and policies.
3. Takes pride and ownership in making a difference at work.

Respectful:

Empowerment

1. Values diversity and is respectful of others’ viewpoints and traditions – even during conflict.
2. Is an active listener.
3. Seeks to understand the spoken and unspoken needs of others.