Customer Support Specialist

About CodeHS

CodeHS is a comprehensive platform helping K-12 schools teach computer science. We provide curriculum, professional development, and a full software platform. CodeHS is used by millions of students and thousands of schools and districts around the US and the world. 

Mission

The mission of CodeHS is to empower all students to meaningfully impact the future. We believe that in the 21st century, coding is a foundational skill, just like reading and writing. That’s why we say: Read, Write, Code. Coding and computer science are essential skills for students to learn and schools to teach.

About the role
This is an in office position, which would require 5 days a week in the CodeHS Chicago office at 747 N LaSalle in River North.

Must be authorized to work in the US. We are a distributed company.

CodeHS is looking for a Customer Support Specialist to help support users of the CodeHS site. You will be responsible for interacting with leads and customers via email and chat, and managing support conversations.

You will get a chance to work closely with educators and schools to facilitate teaching coding to students all over the world. This is a great role for recent graduates looking to break into edtech and build technical skills.

Salary for this position is $56,500 annually.

Responsibilities

• Handle support inquiries from users and customers of CodeHS
• Respond and manage chat from teachers who use CodeHS
• Work with teachers and administrators and users of CodeHS
• Have a deep understanding of the CodeHS product
• Manage a customer satisfaction score
• Learn the CodeHS curriculum and develop programming skills
• Periodically video call with customers
• Communicate customer needs and pain points to the rest of the CodeHS team
• Help manage external knowledge base and resources

Requirements

• Passionate about improving access to quality education
• Strong written and verbal communication skills
• Extremely organized and detail oriented
• Interest in personally learning more about coding, prior experience a plus
• Teaching experience or working in the educational system a plus
• Prior support, edtech, or technical experience a plus

You're a great fit for this position if you are passionate about improving education, being a great communicator, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education.

This is an in office position, which would require 5 days a week in the CodeHS Chicago office at 747 N LaSalle in River North.

Benefits:

• Health, dental, vision
• Equity
• 401k plan with 4% match
• Paid Parental leave
• Strong vacation policy (18 days off + 17 company holidays)
• Short term and long term disability
• Lunch provided some days in the Chicago office
• Cost of monthly CTA ride pass is covered
• $400 annual professional development stipend

Company Values

Encourage Teaching and Learning

CodeHS is about providing excellent teaching and learning opportunities in computer science for students all over the world. We value creating fun, accessible and creative learning experiences for teachers, for students, and for team members at CodeHS. We believe that education--and specifically coding--within the formal K-12 system, the higher-education system, and beyond has the power to allow everyone to unlock their full potential.

Create a Direct Positive Impact

At CodeHS we value creating a direct positive social impact with our work. We work directly with students, teachers, schools and districts to implement computer science classes. Through building great curriculum, tools and resources to allow high schools to teach computer science, we can create a direct educational benefit to students to help explore the limitless world of computing. We believe that expanding access to computer science education will empower students to take an active role in creating the futur