Director, Relationship Management

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Relationship Management

Job Description *

What Does a Great Director, Relationship Manager Do at Fiserv?

As a Director, Relationship Manager at Fiserv, you will play a vital role in building and maintaining strong relationships with our clients. Your expertise in relationship management and industry knowledge will enable you to deliver exceptional service and support to our clients, helping them achieve their business goals in the financial services industry. Join our team and make a significant impact on our clients' success.

What You Will Do:

• Develop a deep understanding of Fiserv products, core applications, and surrounding offerings to effectively engage with prospective customers.
• Utilize your strong technical and industry knowledge to propose comprehensive Fiserv bundles, including pan-Fiserv solutions, that address clients' specific requirements.
• Partner with clients and various stakeholders to gather and define both technical and cross-functional requirements within proposals or solutions.
• Achieve assigned sales quotas through contract renewals and successful cross-selling of additional Fiserv products and services to your assigned client portfolio.
• Maintain the day-to-day operations and relationships with your assigned clients, ensuring outstanding service and resolving any issues or concerns they may have.
• Drive client retention by actively engaging with clients, providing thorough follow-up on outstanding issues, and conducting professional and successful contract negotiations.
• Provide support to sales initiatives by contributing to technical architecture design discussions and high-level strategic planning.

What You Will Need to Have:

• Bachelor’s degree in Finance, Technology, Business Administration, or related discipline, or equivalent experience with a High School diploma.
• Minimum of 7 years of experience in technical product management or technical sales within the banking industry.
• Proven track record of managing and growing relationships with large and complex financial organizations.
• In-depth knowledge of sales and negotiating techniques, coupled with strong business acumen.
• Ability to provide technical or business guidance to clients, both internal and external, and apply that knowledge to diverse situations.
• Excellent analytical and problem-solving skills to read, analyze, and interpret technical sales information, specifications, professional journals, technical procedures, and governmental or legal regulations.
• Thorough understanding of business and operations in the financial industry, with a focus on delivering exceptional customer service and support.

• Ability to Travel Required: Approximately 50-60% domestic travel.

What Would Be Great to Have:

• Additional relevant training or certifications in banking or financial services.
• Comprehensive knowledge of Fiserv core products and the integration of new clients with complex requirements.

Important information about this role:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Marylan