Customer Support Specialist

Company Description

About Us

At Captura Hall, we specialize in crafting impactful communication strategies that help brands build clarity, trust, and resonance with their audiences. Based in Miami, we’re a dynamic and forward-thinking team focused on driving results through compelling messaging, internal alignment, and effective stakeholder communication. Whether it's through written content, strategic presentations, or internal initiatives, our work helps organizations communicate with purpose and power.

Job Description

Job Description

Captura Hall is seeking a Customer Support Specialist to join our dynamic service team in Tampa. The ideal candidate will play a key role in ensuring customer inquiries are handled promptly and effectively, maintaining a high level of client satisfaction and professional service. This position requires strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer experiences.

Responsibilities

• Respond to customer inquiries via phone, email, or ticketing system in a timely and professional manner

• Resolve product or service issues by clarifying complaints and determining the best course of action

• Document customer interactions accurately within the CRM system

• Follow up to ensure resolution and customer satisfaction

• Work collaboratively with internal teams to resolve escalated concerns

• Maintain knowledge of company products, services, and updates

• Identify and suggest opportunities for process improvements

Qualifications

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• 1–2 years of experience in customer service or support-related roles

• Excellent verbal and written communication skills

• Strong organizational and time management abilities

• Problem-solving mindset with attention to detail

• Proficient in using computer systems and CRM software

• Ability to work independently and as part of a team

Additional Information

Benefits

• Competitive salary within the $55,000–$62,000 range

• Opportunities for professional growth and internal advancement

• On-the-job training and continuous learning resources

• Supportive team environment focused on collaboration and results

• Paid time off and comprehensive benefits package available upon eligibility