Patient Referral Coordinator

Overview

United Vein & Vascular Centers is a life-changing healthcare innovator that is rapidly expanding access to state-of-the-art, minimally invasive vein and vascular care as we grow our footprint across the country. The unparalleled outcomes we achieve are made possible by dynamic team members like YOU working alongside our exceptional team of skilled physicians and passionate staff.  Join us on our journey to transform lives as we raise the bar for patient service and outcomes! Explore exciting career opportunities with United Vein & Vascular Centers and unlock your potential!

 

We offer a supportive culture that is driven by deep commitment to the success of our patients and our teams. We invest in YOU and are dedicated to creating individualized opportunities for career advancement. In addition, we invest in our employees by offering:

• Competitive compensation package
• Outstanding work life balance
• Health, vision, and dental benefits
• 401K plan match
• Life insurance (100% company paid)
• PTO and paid holidays
• We invest substantial energy and resources in building a highly-engaged culture where your voice is heard, you are connected to a community of professionals who share your values, and you can thrive.

Responsibilities

The Patient Referral Coordinator gathers patient information to determine if a referral is needed for procedures. They work directly with primary care physicians to gain authorization and follow up to ensure timely approval.

 

• Contacts patients, physician offices, and referral sources as needed regarding account issues.
• Submit the required forms and documentation to obtain authorization for services, supplies, and equipment for patients under the assigned payers.
• Completes follow up on requests to ensure timely turnaround and approval.
• Understands payers requirements to ensure approval is granted.
• Escalates problem accounts and ensures resolution is met.
• Maintains confidentiality in all aspects of patient care, employee activities, and office environment.  Follows HIPAA guidelines.
• Participates in projects or process updates as they relate to improving key outcomes.
• Demonstrate and promote a work culture committed to UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity.
• Demonstrate behaviors that are consistent with UVVC’s Standards of Conduct as outlined in our Employee Handbook.
• Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization.
• Other duties as assigned.

Qualifications

• HS Diploma/GED required.
• Minimum of 1-2 years experience with insurance verification and patient referral processes.
• Exceptional written and verbal communication.
• Proficient with MS Office, specifically Excel.
• Experience with practice management systems such as ECW (eClinicalWorks) preferred but not required.