Senior Manager Trade Compliance Ops - Americas

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Senior Manager Trade Compliance Ops - Americas will involve leading, executing and maintaining compliance with Americas Customs and regulations. This position will drive the overall logistics compliance strategies, activities, and requirements for the medical devices import, export, and trade regulations within the region. He/she will ensure regional compliance with all applicable company policies, and customs and other government agency regulations while managing the expeditions flow of international trade. The responsibility also includes process improvements related to Logistics Compliance and cross functional activities. The incumbent will establish relationships with cross functional stakeholders.

Essential Job Duties

• Develop, implement, and manage the relevant trade compliance policies and procedures manuals and standard work documents necessary to successfully manage import and export operations across the region.
• Supervise import/ export transactions, processes and documentation requirements to facilitate the smooth flow of goods across borders while minimizing delays and costs.
• Manage and mentor import/ export compliance personnel and develop staff including hiring, goal setting, performance, coaching, teamwork, and projects.
• Serve as a subject matter pro on customs compliance matters, providing guidance and support to internal stakeholders on complex issues and transactions.
• Elaborate common practices and process improvements and assess potential of automation.
• Oversee daily import / export shipment clearance operations. Manage broker reviews and monitoring to enhance broker performance and cycle times.
• Manage compliance with preferential-and non-preferential trade, duty suspension, drawback programs and economical customs procedures where applicable.
• Ensure Regional data integrity related to tariff classification, country of origin, and regulatory information declared to Customs and other Government Agencies.
• Submit and monitor import- and export permits/ license applications and customs rulings as needed.
• Troubleshoots and resolves problems to incomplete/inaccurate customs documentation and/or other border crossing issues.
• Develop and implement audit programs to ensure the accuracy in the shipping document and customs declaration.
• Oversee import and export recordkeeping practices to ensure compliance with Corporate Policy and regulations of all government agencies.
• Supervise pre- and post-entry audits related to customs declaration, forwarder/ brokers, other logistics service providers and suppliers. Follow up with appropriate corrective action and make corrections when non-compliance is identified.
• Monitor forwarders and customs brokers and evaluate adherence to Intuitive Brokerage SOP and metrics. Report findings to Corporate Logistics Compliance and follow up with documented corrective action related to monthly brokerage metrics reports.
• Monitor export shipments within the region for compliance, end-use statements, embargos, anti-boycott, etc.
• Manage compliance initiative and continuous improvement projects with minimal assistance and oversight.
• Assist, maintain, and communicate Intuitive Logistics Compliance Manuals, policies and procedures, and trade compliance guidelin