Associate Vice President Business & Commercial Banking Operations

When joining Elevations, you can expect to work for a company with:

• A leadership team that strives to make this the best place you’ve ever worked!
• A focus on supporting our employees’ mental, physical, and financial well-being
• A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
• A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
• A passion for consistently providing amazing experiences and creating raving fans

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

Location:

Hybrid Roles: Basecamp, Broomfield 

Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period. 

Summary/Objective:

The Associate Vice President Business & Commercial Banking Operations directs and coordinates all operational activities associated with business and commercial operations and servicing to meet business goals. They ensure compliance with and development of business products and policies and to gain organizational efficiency.  The Associate Vice President Business & Commercial Operations is responsible for the business and commercial member experience related to process, product development, continuous improvement, and operational performance reporting. They are a subject matter expert on business and commercial products, partnering cross-functionally for project execution and continuous improvement.

Essential Functions include:

• Maintains industry knowledge of account management solutions and reviews regulations related to business & commercial products and implements new procedures within the department to stay compliant.
• Identifies and prepares action plans for product development and account enhancement and operationalizes processes and business and commercial products.
• Identifies trends, determines system and process improvements, implements changes that improves the member experience and production.
• Manages day-to-day operations of the Business Services working closely with Business & Commercial lending teams.
• Engage in vendor contract negotiations and strategically develop, manage, and foster relationships with vendors, ensuring adherence to service level agreements.
• Partners with Accounting, Finance, Sales and Underwriting to deploy new commercial and small business account and lending products.
• Develop and manage key performance indicators that consider competitors and market benchmarks.

Reports to: 

SVP Commercial and Business Banking

Manages:

Business Services Specialists

Required Skills, Education and Experience:

• Four-year college degree or equivalent work experience
• 6+ years of experience in product management/development and/or banking experience
• 4+ years of leadership experience in business or commercial banking function
• Experienced in process improvement within a financial institution
• Good verbal and written communication skills.
• Requires the ability to motivate, coach and stakeholders and influence others
• Requires the ability to plan, organize, prioritize and delegate
• Basic understanding of core systems
• Ability to identify and execute on opportunities for portfolio enhancement/adjustments

Preferred Skills, Education and Experience:

• Certification or demonstrated experience in project management
• Certification or demonstrated experience in vendor management

Work Environment:

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting an