Job Expectations

Build your career and Australia’s future

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A bit about your role

With a particular focus on Service Standards in the Wholesale Broadband Agreement (WBA) service commitments in the Special Access Undertaking (SAU) and any other service-related regulatory obligations (RKR), this role will lead and facilitate the development and implementation of initiatives which will ensure regulatory and commercial compliance, thereby eliminating risk and regulatory exposure, improving the perception of nbn’s service, driving growth and improving speed to market. 

Embracing an enterprise mindset and championing new ways of working, the purpose of the Senior Manager, Commercial and Service Standards will be to take overall responsibility for providing leadership in developing and delivering specific work programs. 

These programs will primarily be centred around nbn’s regulatory (SAU, RKR & WBA) obligations as they relate to Retail Service Provider (RSP)/End User service experience and service quality on nbn networks with the express purpose being to mitigate any potential new regulatory or commercial risks/exposures and influence the prioritisation of investment or product and operational initiatives which will result in improved service outcomes, reduction in churn, revenue growth and RSP/End User perceptions.

A bit about you

If this role sounds like a good match for you, it’s likely that you hold ill have significant experience in the telecommunications and the regulated wholesale market.  Ideally, you’ll possess experience operating and working in ambiguous matrix managed organisations coupled with relevant post-graduate qualifications.

You hold a diverse business operations background including establishing and managing commercial agreements, program management, compliance and operations performance. You possess strong change leadership skills and demonstrate the ability to successfully lead virtual teams.

You have excellent stakeholder engagement skills, working closely with legal and regulatory stakeholders. You successfully collaborate and influence across all levels of experience and seniority.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please recommend us at the time of application (via recruitment@nbnco.com.au) and we will adjust to meet your needs.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Applications close midnight Friday the 31st of May 2024.

Worker Type

Permanent

Time Type

Full time