Front Desk Clerk - The Inn at Turning Stone

Starting Pay Rate:  $17/hr

As a Front Desk Clerk at the Inn at Turning Stone, you’ll warmly welcome guests, ensuring a smooth check-in and check-out experience. You'll manage reservations, handle transactions with care, and provide helpful answers to guest inquiries. Your role includes sharing knowledge about our property and local attractions, assisting with gaming activities, and maintaining a tidy and welcoming front desk area. With your friendly approach and attention to detail, you'll help create a memorable stay for each guest.

 

What we value:

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

 

Why choose Turning Stone Enterprises?

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

 

What you will do as a Front Desk Clerk:                        

• Ensures all procedures are followed when checking guests into and out of the Inn.
• Maintains thorough knowledge of Inn reservation system. Processes guest transactions with minimal error.
• Promptly answers telephone calls to the Inn Front Desk and conducts reservations accordingly.
• Effectively answers any guest questions and consistently directs guests to proper areas for answers.
• Ensures guests always receive the correct key upon check-in and that all keys given are accounted for upon check out.

 

To be successful as a Front Desk Clerk, you'll need:

• Must have a high school diploma or G.E.D.
• Must have experience in a guest contact position.
• Must have hotel and cashiering experience.
• Must be able to type 40 wpm.
• Excellent communication and computer skills required.
• Ability to obtain Class II Gaming License.

 

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

 

Why You Will Appreciate Us:

We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.

Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best. 

In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations.  Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team.

 

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