Manager, Customer Operations

VMI Manager, Customer Operations US Spirits

Our performance ambition is to be one of the best performing, most trusted and respected consumer products companies in the world. We are proud of the brands we make and the enjoyment they give to millions. We are passionate about alcohol playing a positive role in society as part of a balanced lifestyle. It is central to our purpose to celebrate life, every day, everywhere.
 
We are a global leader in beverage alcohol with an outstanding collection of brands across spirits and beer! We produce an assortment of over 200 amazing brands – old and new, large and small, global and local – that are enjoyed in more than 180 countries around the world!

Diageo is listed on both the New York Stock Exchange (DEO) and the London Stock Exchange (DGE). For more information about Diageo, our people, our brands, and performance, visit us at www.diageo.com. Visit Diageo’s global responsible drinking resource, www.DRINKiQ.com, for information, initiatives, and ways to share standard methodology.

Role Description:

The VMI Manager is responsible for overseeing and leading the Vendor Managed Inventory process to ensure optimal stock levels, improve supply chain efficiency, and enhance collaboration between key functional teams, and strong relations with Distributors and Commercial Partners.  . This role involves strategic planning, data analysis, and relationship management to achieve effective inventory control and meet business objectives.  The VMI Customer Operations Manager provides the strategic leadership and tactical guidance to the associates within this team and for Spirits customer service activities across the organization.

KEY RESPONSIBILITIES:

Inventory Management:

• DSI Monitoring and Analysis: Monitor DSI performance metrics, analyze data to identify trends, discrepancies, and opportunities for improvements.  Continuously track inventory levels across various locations and ensure they align with predefined targets and thresholds.  Generate and present reports on DSI performance highlighting key insights and recommendations.
• Forecasting: Use historical data, sales trends, and market analysis to forecast inventory needs and adjust stock levels accordingly.
• Replenishment: Coordinate with vendors to manage timely replenishment and avoid stock outs or overstock situations.

Partner Engagement: 

• Cross-Functional Collaboration:  Engage with key customers and business partners to gather input and feedback on DSI processes and performance.
• Distributor Relationships: Develop and maintain strong relationships with key Distributors to facilitate effective VMI processes.
• Communication:  Act as the primary point of contact between key internal partners and Distributors, addressing any issues or concerns promptly.

Data Analysis and Reporting:

• Data Management: Analyze inventory data, sales patterns, and supply chain metrics to make informed decisions and optimize inventory management.
• Reporting: Prepare and present reports on inventory performance, trends, and VMI outcomes to senior management and other partners.
• critical metrics:  Develop and track key performance indicators (critical metrics) related to inventory turnover, stock levels, and supplier performance.

Process Improvement:

• Find Opportunities: Identify areas for improvement in the VMI process and implement changes to enhance efficiency and effectiveness.
• Standard Methodologies: R