Director of Front Office

At Pendry, It’s All Because of YOU!

Director of Front Office | Pendry Manhattan West

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun.  At Pendry, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry is more than a job; it’s a way of life. Don’t just imagine the possibility—join us.

Your Leadership

• Create, implement and execute department training, recruiting and innovative pre-shift meetings
• Manage associate engagement, scheduling, payroll, performance management, and monthly department meetings
• Review daily financial and labor reports, adjusting the operation as needed to achieve annual budget and forecasts
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Lead by example; support the department operation and provide direct service to guests as needed
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs 
   

About You

• You have a passion for Front Office operations
• You are exceptional at leading a team
• You are passionate about providing exceptional service and creating memorable experiences
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Must Haves

• A minimum of three to five years of previous hotel management experience required; luxury experience strongly preferred
• Excellent verbal and written communication skills
• Ability to prepare and analyze data
• Must have intermediate skills with Microsoft Office products (Word, Excel, and Outlook)
• Ability to work a flexible schedule
   

You will Enjoy

• DTO (Discretionary Time Off)
• Healthcare benefits
• Health Savings Account and Flexible Spending Accounts
• 401k retirement plan with company matching, fully vested, and loan options
• Daily Pay
• Fertility & Family Forming Assistance
• Parental leave pay differential
• Pet Insurance
• Hotel discounts
• Free meals
• Fitness & wellness discounts
• LinkedIn Learning membership
• Hearts of Pendry community engagement
• Associate events throughout the year
   

Physical Requirements

• Grasping, writing, standing, sitting, walking, bending, and repetitive motions
• Ability to stand and exercise mobility for extended periods of time during your scheduled shift
• Must be able to push and pull carts and equipment weighing up to 50 pounds occasionally

At Pendry, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

The pay scale* for this position is $100,000 to $125,000 per year.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

Talent Plus Online Assessmen