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Service Support Specialist/Dispatcher
Great Lakes ServiceUnited Statesfull_timeVerifiedPosted 21 Apr 2025
💰 $50,000/yr
About the role
We are looking for the best Service Support Specialist/Dispatcher! Position Summary: Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch and tackle a variety of tasks across all departments. Essential Functions: Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data. Office Maven: Handle clerical duties like scanning, filing, and managing daily mail. Customer Champion: Welcome and guide customers in tagging their equipment for repairs. Logistics Pro: Open and thorough communication with technicians on their routes through the dispatching software. Manage UPS shipments, ensuring accuracy and proper documentation. Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders. Safety Advocate: Prioritize safety and follow our accident prevention procedures. Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager. Responsibilities of the Position: Team Player: This is a non-supervisory role, reporting to the Branch Manager. Decision Influencer: Your actions can impact people, finances, and our organization's reputation. Caller Catcher: On-call rotation is required. Consists of accepting 3rd party calls and emailing them to On-call technicians. Minimum Qualifications: Educational Foundation: High School diploma or its equivalent. Experience Insight: Two years of education and/or experience in a related field. Exceptional Communicator: Strong customer service, communication, and problem-solving skills. Clean Slate: Successful completion of a pre-employment drug screen and criminal background check. Safety-First Attitude: Prioritize safety in all you do. Self-motivated and Organized: Excel at working independently with minimal supervision. Must be at least 18 years old. Physical Demands: Office Oasis: Primarily, work in a typical office environment. Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed. Balanced Posture: A mix of sitting, walking, and standing throughout your day. Tech-Savvy: Comfortably operate computers and office equipment. Pay: $20- $25 an hour, based on experience Benefits of Joining Our Team
- Medical, Vision, and Dental Benefits
- Life Insurance
- 401k & Company Match
- Hybrid (2 days) after in-person training is completed
- Hours are 7:30 AM- 4:30 PM
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