Technology Systems and Operations Specialist - Studio Production

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

| Role

As a team, we champion the end user to drive their success through technology. We simplify the complex. As a Learning Engine for Netflix, Netflix Technology team (N-Tech) will seek out the friction users experience with technology and convert user friction into the fuel that drives effortless technology experiences.

The N-Tech Technology Systems & Operations Specialist role will manage and maintain technology services at our facilities under long term Master Lease facilities (MLAs) as well as any Netflix owned properties.  It will partner directly with our Studio Management Service team acting as a point person for any technical buildouts, support requests or general inquiries.  The role will act as tier 1 support for our studio support partners.  These include, but are not limited to:

• Technical Infrastructure Delivery

• AV

• Infrastructure Network Engineering 

• Post Services

• Enterprise Security Technology

• Studio Management Services

The intention of the Technology Systems & Operations Specialist Role is to provide premium on-site support for our internal partners as well as our external production partners. While the role will have a focus on facility management, it will have the ability to represent our service offerings on behalf of the N-Tech Technology Experience team.

| Your Responsibilities

• Day to Day management of our MLA’s technical health

• Room sweeps

• Technical installations

• Troubleshooting + escalation to various tier 2 partners

• “Informed Captain” on facilities’ technical operations

• Technical Support during project deployments specific to the facility 

• Oversight of IT and hardware managed service providers 

• Information tracking, as it pertains to ancillary charges and overhead budgets

• Technical support for events, corporate meetings, and special internal projects

• Maintenance of NFLX Experience technical standard 

• Daily user support “Help Desk” experience

• Handle onboarding / off-boarding logistics for NFLX and 3rd party productions operating at O&M (Owned & Managed) facilities (information gathering, phone deployments, printer configurations, network profile implementation, security systems management) 

• Innovate on technical solutions to support user need

• Customer-facing role

• Dedicated studio hours / on call 24/7

• Travel between sites as required, driving license would be advantageous

• Tier 1 Troubleshooting and Break/Fix such as:

  • User errors with technology provided

  • Software problems 

  • Hardware malfunctions

  • Post technology deployment inquiries that require a deskside visit or physical troubleshooting

  • Peripheral connectivity issues 

  • Laptops, peripherals

  • A/V 

  • Conference rooms

  • Networking

  • Telecom

  • Specialty tech spaces

  • Editorial

| Your Skills & Experience

• Proven technical facility management experience, preferably from a studio.

• Intimate knowledge of troubleshooting general IT, Network infrastructure, AV systems.

• Familiarity in asset tracking, management, and deployment.

• Background in physical production.

• Local/Regional knowledge (vendors, general operation standards, culture, etc).

• Strong communication skills.

• Ability to learn new technologies quickly and with minimal guidance

• Thrives on technical challenges and takes pride in solving them

• Strategic thinking both technically and business-wise

• Excellent