Junior Systems Engineer

The Jr. Systems Engineer works under the direction of the Infrastructure Manager and will support our internal operations and customers. This position is responsible for exceeding established SLAs, providing world class customer service and technical support, and managing service requests through our ticketing system. Accountability and proactive communication as it relates to all position responsibilities. 

 

JOB DUTIES:

• Provide phone and email support to a wide range of customers and internal resources
• Establish positive long-lasting relationships with our customers and internal staff
• Learn and work with new technologies on a constant basis
• Able to complete tasks in a group as well as individually
• Responsible for entering and tracking all work as service tickets and change controls.
• Provide incident management support and performs investigative analysis while providing accurate, thorough answers in a timely manner to customer inquires
• Perform queue management to achieve SLAs in a timely manner and provide Quality Assurance standards for work performed and where applicable, train staff/client members
• Interface with technical representatives, partners, and all levels of internal employees, other Technology Services department/personnel to ensure that operational procedures, accurate escalation processes, timely document registration within SLA guidelines and status updates are performed and streamlined workflow is maintained to ensure customer satisfaction
• Responsible for maintaining and verifying current CMDB items
• Responsible for maintaining and updating cyber items for internal clients
• Responsible for Microsoft Windows patching and third-party vendor patching as required
• Responsible for participating in current on call rotation with existing team

 

 YOU MUST HAVE:

• 5+ years of experience 
• Experience with email and spam filtering services (Mimecast, Barracuda, Proofpoint, etc.)
• Familiarity with DNS, DHCP, and TCP/IP
• Knowledge of Managed Services ticketing systems, change controls, Agile framework
• Administering and designing Microsoft Windows Active Directory topologies
• In-depth knowledge of M365 and Microsoft SQL
• In-depth knowledge of Microsoft Azure / Intune
• In-depth knowledge of VMware vSphere 7.0 and above

 

 WE VALUE:

• Disaster recovery planning and implementation 
• Switching and routing topologies (VLAN, basic routing protocol knowledge)
• Former Managed Services experience preferred
• Knowledge of Apple OS and Devices a plus
• Microsoft Certifications 
• VMware Certification 

 

 WHAT'S IN IT FOR YOU:

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance, and 401k participation from Day 1
• 12 paid holidays each year
• 401K plan with up to 7% company match
• Four weeks parental leave without using vacation time
• Employee discounts on company products and other retail/service providers
• Opportunity to progress within a global business
• Product and leadership mentoring to ensure you are set up for success

 

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Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the <