Business Resource Analyst AVP-Hybrid

The Program Management Advisory and Execution (PMAE) is the only enterprise level resource that supports all business units across the bank to plan, execute and govern complex cross-functional initiatives, programs, and projects. We act as partners to interject project management discipline to work efforts. The team works across silos and moves from topic to topic while continuing to maintain and follow program management rules of governance. The PMAE is an organization consisting of over 70 project management professionals, each with a very robust and diverse background.

The Resource Analyst will closely partner with the PMAE Resource Manager to drive forward the Talent Management Strategy and various department processes that deliver efficient and effective operations of PMAE. The analyst will have a wide range of responsibilities offering the opportunity to engage with team members at all levels of the organization and learn what it takes to run a successful, growing team offering Citi-wide services in a high demand. The role offers the opportunity to learn, grow and operate autonomously with the guidance and support of the Resource Manager.

Key responsibilities will include:

• Create monthly and ad-hoc billing reports for the chargeback of PMAE program managers’ time to the clients.

• Support execution of the PMAE departmental events such as all-hands staff meetings, collegial reviews, knowledge sharing sessions, and other key meetings

• Drive forward the recruiting process by proactively tracking candidates through all the interview and disposition steps to ensure candidates move through the process expeditiously.

• Onboard new program managers into PMAE, ensuring they have all the resources and information needed to become quicky self-sufficient and productive.

• Look for opportunities to recommend and implement improvements to departmental processes that will increase productivity, satisfaction, and retention of the PMAE workforce.

• Gather, analyze, and monitor departmental data such as utilization rates, spending, etc.

• Accountable for completeness and accuracy of the portfolio utilization tracker that drives the assignments of the program managers and the programs. Manage the flow of information into the tracker to enable timely decision making by management team. Conduct semi-annual portfolio optimization forecast in a close collaboration with PMAE Management Team.

• Partner with the Resource Manager on executing the Talent Management Strategy for PMAE.

Qualifications:

• Bachelor's Degree or equivalent experience.

• 4+ years of experience in analyst role in a corporate environment dealing with competing demands, fast pace, and changing directions.

• Must have advanced knowledge of data manipulation in MS Excel inclusive of functions such as: vlookup, index, match, filter, sort, unique, and if statements, pivot table creation and design.

• Proficient in identifying insights/ key learnings/ trends from data.

• Proficient in MS Word and PowerPoint.

• Excellent influencing, facilitation, and partnering skills.

• Experience and ease in interfacing with Senior Management.

• Individual should be analytical, flexible, team-oriented, and with strong sense of task ownership.

• Ideal candidate will have strong interpersonal, communication, and follow-up skills as well as attention to detail and ability to multi-task.

• Experience in chief of staff or business office role is a plus.

• Must be able to work at designated Citi location 3 days / week.

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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