iLab Operator

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what we offer: 

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match 
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us! 

https://hr.howard.edu/benefits-wellness

We are seeking a Technical Support Analyst who would be able to support IT tickets and IT projects. This IT support professional will serve as the first line of support for all faculty, staff and student information technology issues and work with available resources, hardware, and software vendors to provide effective solutions, break/fix, and problem resolution.  

SUPERVISORY ACCOUNTABILITY:    N/A 

NATURE AND SCOPE:

• Internal contacts generally include administrators, faculty, students, and staff. External contacts generally include vendors, consultants, visitors, and the public. 

• Provide support to end users to resolve technical issues and provide courteous and knowledgeable assistance with questions.  

• Respond to requests for end user technical assistance in person, over the phone, or electronically.  

• Provide 1st level support for the staff including research, resolution for technical problems and inquiries pertaining to IT equipment and peripherals.

• Serve as the primary contact for solving, assigning, and escalating tickets to 2nd tier support as needed.  

• Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.  

• Maintain, troubleshoot, and repair technical infrastructure including desktop hardware, operation systems, applications, and office systems.  

• Develop and maintain desktop support procedures and prepare end-user documentation.   

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