Jobs and Careers

Program Manager, Enhanced Care Management (ECM) - Kern County

Kern County, California, United States, United Statesfull_timeVerifiedPosted 24 Oct 2025

💰 $75,000/yr($68,000/yr – $75,000/yr)

About the role

The Enhanced Care Management (ECM) Program Manager, provides leadership and direction for the organization’s care management operations and services, aligning with the organization's mission, strategies, and objectives.
FLSA StatusExemptSalary Range$68,000 - $75,000Reports ToDirector of OperationsDirect ReportsCommunity Health Workers & Patient Care Navigators LocationKern County, CATravelUp to 80%Work TypeRegularScheduleFull Time Position Description:

Supervises the care management team.
Leads the implementation of care management programs designed to address the needs of our patients, improve the quality and services for their care and ensure the appropriate utilization of services available to them.
Implements plans and tools to meet organizational goals and objectives.
Works closely with other departments to design, implement, and evaluate care management programs.
Leads visible and complex projects focusing on performance improvement and transformation aimed at improving care management programs for the populations served
Supports the development, implementation, and evaluation of effective pilots, programs and practices derived from market leading and evidence-based research and performance outcomes.
Ensures standardization and optimization of workflows of models of care that are being spread and scaled.
Develops playbooks for care management models that are ready for spread and scale; Works closely with clinical and operational leaders across the continuum to perform patient risk stratification and identification for outreach
Organizes and facilitates meetings with key stakeholders involved in the execution of care coordination/case management programs.
Continuously evaluates market leading and evidence-based research focused on care management programs.
Works on design, implementation, and evaluation of IT solutions to support care management documentation and monitoring of efforts.
Facilitates and leads a standardized and optimized deployment of an administrative case management tracking system/care management documentation
Reports to the Director of Operations
Performs miscellaneous job-related duties as assigned

Competencies:

Ability to use independent judgment and to manage and impart confidential information.
Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions
Strong communication and interpersonal skills.
Ability to clearly communicate medical information to professional practitioners and/or the public.
Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
Good interpersonal skills, sense of urgency, being proactive and ownership for one’s work.
Dependable, with strong work ethic and extremely high degree personal integrity.
Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.
Ability to develop, implement and guide the team to new approaches to improve processes, procedures, or the general work environment.
Ability to review critical issues, effectively solve problems and create action plans

Position Expectations:

Be committed to the mission of COPE Health Solutions ECM Program.
Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the health care team.
Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families in the community.
Be punctual for scheduled work and use time appropriately.
Perform duties in a conscientious, cooperative manner.
Perform required amount of wor