Pre-Owned/Used Car Technician (Volkswagen)

Hendrick Volkswagen of Concord

Location: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027

 

Summary:  Join our Volkswagen team as a Pre-Owned Used Car Technician, where your expertise in vehicle inspection and maintenance will ensure our pre-owned inventory is road-ready and reliable!

Supervisory Responsibilities:  This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Examines customer vehicles.

• Identifies necessary vehicle repairs and maintenance.

• Estimates cost of repairs.

• Performs vehicle repairs and maintenance.

• Documents services performed.

• Performs services efficiently and according to dealership guidelines.

• Follows dealership and manufacturer service guidelines.

• Requests necessary parts.

• Effectively utilizes available technologies to enhance customer experience.

• Maintains CSI at or above Company standards

• Maintains an organized, clean and safe work area

• Participates in required training

• Records all hours worked accurately in company timekeeping system     

• Follows Safeguards rules and regulations.

• Demonstrates the Company’s Core Values

• Complies with Company policies and procedures

• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

• Other duties as assigned

Education/Experience:

Thorough knowledge of automotive parts and systems. Demonstrable mechanical skills and knowledge. Technical training or commensurate technical experience required.

Pre-Owned Used Car Technician Qualifications:

• High School diploma or equivalent.

• Valid Driver's License.

• Minimum of 2 years of experience as an Automotive Technician, preferably in a pre-owned or used car setting.

• ASE Certification or equivalent automotive certification is preferred.

• Strong knowledge of automotive systems, including engines, transmissions, brakes, and electrical systems.

• Proficiency with diagnostic tools and equipment.

• Ability to perform routine maintenance and repairs on various vehicle makes and models.

• Strong problem-solving skills and attention to detail.

• Ability to work independently and as part of a team.

• Excellent communication and customer service skills.

• Physical ability to lift heavy parts and equipment.

• Willingness to stay updated on the latest automotive technologies and repair techniques.

Computer Skills:

Basic Computer skills to utilize timekeeping system. Ability to learn parts department computer inventory and ordering system.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

Must be able to lift up to (50) pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Environment Demands:

Duties are performed primarily in the service area.  Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment.  May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions.  Frequently interacts with customers, service advisors and the service manager.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before th