Housing Director Binghamton NY

Position Title: Housing Director – Binghamton NY

Department: Binghamton Housing

Reports to: Senior Vice President of Operations

About Volunteers of America Upstate New York

Volunteers of America Upstate New York (VOAUPNY) is a human services organization dedicated to helping individuals and families in need rebuild their lives and reach their full potential. Through housing, shelter, reentry, and supportive service programs, VOAUPNY empowers the most vulnerable members of our community.

Position Summary

The Director of Housing Services will provide leadership and oversight for housing programs in the Binghamton region. This role requires strong operational and facility management skills, the ability to foster effective team building, and experience in scheduling and staffing for a 24/7 program environment. The Director will manage program budgets, ensure compliance with grants and contracts, oversee facility operations, and provide guidance on clinical and support services that promote client stability and growth in partnership with the Program Manager.

Key Responsibilities

• Manage the day-to-day operations of the Binghamton market, ensuring safe, clean, and client-centered services.
• Supervise, mentor, and evaluate shelter staff including program managers, case managers, residential aides.
• Apply clinical knowledge to support staff in addressing client needs related to mental health, substance use, trauma, and crisis stabilization.
• Ensure program implementation aligns with best practices such as Housing First, harm reduction, motivational interviewing, and trauma-informed care.
• Develop and monitor program budgets; ensure effective and efficient use of resources.
• Ensure compliance with federal, state, and local regulations, as well as contract and funder requirements.
• Oversee data collection, reporting, and evaluation to measure outcomes and demonstrate program impact.
• Coordinate with local service providers, law enforcement, and health professionals to connect clients with appropriate community resources.
• Maintain strong communication with senior leadership regarding program performance, challenges, and emerging needs.
• Participate in on-call rotation to provide leadership during emergencies or after-hours issues.
• Oversee kitchen operations and partner with facility director

Qualifications

· Bachelor’s degree in human services, Social Work, Public Administration, or a related field required.

· Minimum 5 years of progressive leadership experience in housing or human services.

· Strong background in operations management, facility oversight, staff supervision, and scheduling.

· Experience with budgeting, grant compliance, and program administration.

· Knowledge of clinical practices in housing and supportive services.

· Excellent organizational, communication, and problem-solving skills.

· Ability to manage multiple priorities in a fast-paced, 24/7 service environment.

Benefits

• Salary range: $70,000 - $75,000 annually