Market Access Director, Patient Services

Alfasigma is a privately held global healthcare company founded over 75 years ago in Italy, where it remains headquartered today in Bologna and Milan. The Group operates in over 100 markets spanning Europe, North and South America, Asia, and Africa.

Over three years ago, we embarked on a transformative journey to become a truly global innovative healthcare company with a leading focus on Gastrointestinal (GI) health. We have experienced remarkable growth, nearly doubled our revenues, expanding geographically, and integrating several key acquisitions. We have also evolved our portfolio, expanded into rare and specialty segments, and strengthened our pipeline and people's capabilities.

But our journey is far from complete! In fact, this is just the beginning of a bold new chapter in Alfasigma's history. We are committed to advancing innovation and leveraging our deep expertise to provide better health and a better quality of life for patients and consumers worldwide and expand our reach across diverse markets.

As we continue to grow, we are seeking a Director, Patient Services, for our Market Access team within our Rare Disease business.  This is a hybrid position based out of Morristown, NJ.

Scope of the role:

The Director, Patient Services is the subject matter expert for an integrated patient services platform, as well as responsible for the business analytics of the operational services and performance of the HUB. This position will be accountable for managing the day-to-day operations of the US patient centric reimbursement/care management program (HUB). This individual will advance capabilities and strategies to ensure a successful patient services outcome, streamlined and transparent coverage all with the goal of ensuring unimpeded and appropriate patient access to therapy.

The Director, Patient Services collaborates cross-functionally with key members of the Market Access, Sales, Marketing, Legal and Commercial Operations teams.

Your key responsibilities:

• Manage day to day patient services operations to ensure key performance metrics are met. On site visits will be scheduled regularly
• Providing strategic and tactical input for continuous improvement processes and development.
• Primary business liaison for external stakeholders providing additional patient support services, such as the commercial financial assistance copay card processor, platform for electronic consent, and patient assistance program (PAP). 
• Monitor and analyze data to determine trends and inform strategy to respective internal stakeholders in order to ensure the success and availability of the patient services programs.
• Primarily responsible for the continuous improvement and performance monitoring of the reimbursement support/patient services HUB, including commercial financial assistance and patient assistance programs (PAP) for qualified, appropriate patients to assist in access and adherence to OCA in PBC
• Ability to work directly with Regional Business Directors (RBDs), Director of Strategic Accounts (DSAs), Director of Channel Accounts (DCAs) and Field Reimbursement Managers (FRMs) in the field to help educate HCPs and provide potential issue resolution.
• Collaborate with Marketing in creating and implementing patient services initiatives, branded education or promotional tools.
• Ensure that the patient HUB remains compliant with all applicable laws, regulations, and guidance’s with Intercept’s policies and procedures.
• Exhibit vendor management skills by effectively managing vendor partners and providing them clear expectations, succinct direction and feedback.  Create an environment for great work to thrive.
• Work closely with partners to execute targeted solutions which address mutual strategic priorities and brings value to all parties.
• Participate in strategic decision making with cross functional business leads to ensure alignment of priorities.
• Ensure impact, quality, and performance of the patient support operations.
• Perform responsibilities with a commitment to Compliance and a high ethical standard

Who are you:

• Minimum 5 years reimbursement, patient services and HUB experience
• Minimum 2 years Specialty Pharmacy experience