Escalations Associate - Registered

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About this role:

Wells Fargo is seeking an Escalations Associate - Registered

In this role, you will:

• Research and resolve escalated inquiries and complaints including review of in process, closed, or cancelled single loan or credit exceptions, applications, claims, files or online transactions

• Determine appropriate course of action by conducting investigative steps to identify the issues, research product information, and process complex or corrective transactions online

• Review escalated inquiries and complaints that require special handling, process complex or corrective transactions online, and ensure resolution or negotiation of sensitive and time critical matters

• Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of investigative steps to identify and resolve issues, terms, conditions, and contracts to ensure the process and documentation are in compliance with internal company requirements, insurer guidelines, investor requirements or government regulations

• Provide information to the management committee members, agencies, or business leaders related to the escalated inquiries and complaints

Required Qualifications:

• 6+ months of Customer Contact in a Financial Services Environment, Financial Services Operations, Underwriting, or Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Desired Qualifications:

• Knowledge and understanding of securities industry

• Ability to interact with clients in a client-facing environment

• Strong analytical skills with high attention to detail and accuracy

• Experience delivering results in a fast-paced, deadline driven environment

• Strong organizational, multi-tasking, and prioritizing skills 

• Intermediate Microsoft Office Skills 

• Ability to successfully exceed goals with a results focus 

• Ability to interact with all levels of an organization

• Excellent verbal, written, and interpersonal communication skills 

Job Expectations:

• Successfully completed FINRA SIE and Series 7 exams to qualify for immediate registration

• Ability to work at one of our approved job posting locations

• Ability to alternate one week in office and one week remote

• Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States. 

• This role is not visa eligible

@RWF22

• Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States. 

• This role is not visa eligible

Posting End Date: 

27 Feb 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, s