Corporate Affairs Business Partner, Principal, Insurance

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We’re building something new—and we’re looking for bold, creative, and strategic talent to help shape it.

USAA’s Corporate Affairs team is growing as part of an exciting transformation to strengthen how we engage with our members and each other in service of our mission.

Whether you’re a strategic business partner or a creative storyteller, join us to forge smarter connections, deeper partnerships, and stronger outcomes.

Together, we’re enhancing how we serve the military community and their families—making every interaction more meaningful.

As a principal-level Corporate Affairs Business Partner focused on Insurance, you will serve as a deputy to the AVP and help bring the full power of Corporate Affairs to life for our Property & Casualty and Life Company lines of business. You will drive alignment to the USAA and line-of-business strategies and, together with our partners across Corporate Affairs and the association, you will craft compelling internal and external content that strengthens reputation, engages stakeholders and moves the needle for the business. You will operate as a strategic advisor, going beyond communications and getting deep into the business. You will engage directly with Executive Council (EC) members and their direct reports, relying on your business acumen, persuasive style, sound judgement and passion for the mission to fuel your success.

We offer a flexible work environment that requires an individual to be in the office four days per week. This position will be based in San Antonio, TX. Relocation assistance IS available for this position.

What you'll do:

• Provides strategic counsel to C-suite leadership on communications, reputation management, corporate impact, and stakeholder engagement, ensuring Corporate Affairs proactively enables enterprise strategy, drives growth, and mitigates risk.  
• Designs and implements comprehensive, integrated corporate affairs plans, leveraging data analytics and stakeholder mapping to align initiatives with enterprise-level strategic objectives and measurable business outcomes.  This includes the development of comprehensive plans, resource allocation models, and performance tracking mechanisms.
• Leads the development and implementation of corporate affairs strategies, proactively identifying and managing crises, reputational risks, and opportunities to advance enterprise goals.
• Utilizes advanced risk assessment methodologies and data analysis to develop proactive mitigation strategies for emerging issues and external threats.
• Maintains a deep understanding of the external market, business strategy, and corporate affairs trends, ensuring team alignment through effective communication, training, and knowledge sharing. 
• Develops and maintains strong internal partnerships, leveraging data-driven performance insights to iteratively refine corporate affairs strategies and maximize impact on business objectives. 
• Collaborates effectively with corporate affairs teams to deliver high-impact communications that support corporate strategy and achieve business objectives.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 10 years of progressive experience in corporate communications, public affairs, or general business consulting, to include 6 years of experience developing and implementing public affairs strategies for complex organizations.
• Experience developing and implementing communications strategies that drive significant business value and enhance the organization's reputation.
• Expert understanding of the financial services industry and regulatory landscape.
• Trusted advisor who effectively guides alignment and decision making through collaboration.
• Proven ability to analyze complex situations, identify key challenges, and implement solutions that drive business success.
• Exceptional communication skills with the ability to tailor messaging to diverse audiences.