Technical Operations Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: The Technical Operations Manager serves as the strategic leader and operational backbone of JLL's Global Support Center (GSC), orchestrating complex 24/7 facility operations across multiple sites while driving team excellence through innovative leadership and continuous improvement initiatives. This role demands an exceptional individual with a great attitude, optimistic approach, and out-of-the-box thinking to navigate the dynamic challenges of critical facility management while fostering team cohesion, growth, and development.

Your day-to-day tasks will include:

• Lead comprehensive daily operations across Arizona, North Carolina, and Pennsylvania Global Support Centers ensuring 100% operational readiness

• Drive incident management events with systematic Root Cause Analysis implementation and real-time coordination across multiple facility systems

• Conduct morning facility readiness assessments, infrastructure evaluations, and proactive building monitoring with critical space tours

• Inspire and develop a team of professionals through mentoring, performance management, and innovative training programs including comprehensive 90-day new hire development

• Oversee Building Automation Systems (BAS), Siemens Fire Panels, radio communications, and Video Teleconferencing infrastructure

• Coordinate advanced technical support for workstations, systems integration, and infrastructure maintenance with real-time contractor and technician management

• Execute comprehensive quality assurance programs with monthly audits, weekly engineering meetings, and bi-weekly certification monitoring

• Provide after-hours escalation support during on-call rotation (Monday-Friday 7 PM - 6 AM) and weekend/holiday coverage with 2-hour response requirements

• Maintain extensive reporting systems for executive leadership including monthly Director reports, quarterly business reviews, and annual strategic planning initiatives

Desired experience and technical skills:

Requirements:

• Bachelor's degree in Engineering, Facilities Management, or related field preferred, but not required

• Exceptional attitude and optimistic approach to complex operational challenges

• Proven team leadership skills with demonstrated ability to inspire and develop diverse teams

• Strong emotional intelligence with ability to maintain team morale during high-pressure situations

• Demonstrated success in 24/7 operations management and shift coordination • Proven experience in incident management, emergency response, and crisis leadership

• Advanced skills in training program design and team development

• Proficiency in multiple technology platforms and systems integration

Preferred:

• 5+ years of facility management experience with 5+ years in leadership roles

• Advanced knowledge of Building Automation Systems, fire safety systems, and critical infrastructure

• Experience with comprehensive quality assurance program development and implementation

• Creative, out-of-the-box thinking that drives innovation in operational processes and team development

Location: Malvern, PA

Salary: $90,000 - $135,000 / year

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Charlotte, NC, Malvern, PA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matchi