General Store Supervisor

Job Title: GENERAL STORE SUPERVISOR

Department: General Store

Reports To: General Store Manager

Rate of Pay: $19.00/ Hour Plus 1% Commission on Sales

Shift: Full Time Year Round, Variable AM & PM Shifts

Must be available weekends & holidays

SUMMARY

Contribute to the organization, efficiency and leadership of the daily operations of the General Store to create positive shopping experiences for guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide leadership for scheduled shifts ensuring cleanliness, ample stock, and the highest level of guest service.

Be the example of compliance with regard to store policies and procedures.

Conduct daily training on product, policies/procedures, and sales techniques with staff.

Document all training in the training tracker.

Direct the work of staff for the shift to support business levels and cleanliness standard.

Stock the store and maintain attractive displays.

Update artist book and general information book for front counter.

Display exceptional knowledge of products in the general store.

Ensure accurate cash handling by the staff.

Ensure accurate procedures on all transactions, e.g., discounts, gift certificates and gift cards, shipping, customer returns.

Maintain the cleanliness of the store; including vacuuming carpets, dusting, sweeping, and taking out trash and recyclables.

Reorder store supplies and shipping supplies.

Assist with the hiring and scheduling of employees.

Assist with yearly reviews and providing employees with positive and constructive feedback.

Accurately report timekeeping records and report accurate commission reports to Accounting Department in conjunction with payroll.

Lead with quarterly inventory.

Assist inventory supervisor with receiving, tagging, and stocking of new merchandise.

Assist inventory supervisor with coding invoices for General Store manager's approval.

Assist the manager and inventory supervisor with fulfillment of online/e-commerce orders.

Pack and Ship online sales transactions to meet Sundance standards.

Coordinate pick up through UPS/USPS/ or FedEx as established.

Assist with receiving inventory and managing store room in the absence of the Inventory Supervisor.

Attend to customer's needs and complaints, helping customers with merchandise, and answering any customer questions regarding merchandise or the resort.

Share the Sundance story of land preservation and environmental commitment as the occasion arises.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO

Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be a positive ambassador of Sundance inside and outside of work.

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.

SUPERVISORY RESPONSIBILITIES

Directly supervise up to 10 non-supervisory employees.

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.

DRESS CODE

Sundance recog