Senior Director, Project Manager

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

The Senior Director CX Enterprise PMO at Gainwell, is a transformative executive leader responsible for the strategic oversight and execution of all CX Enterprise projects.  This role is accountable for driving excellence, standardization and measurable business value through a team of Project Managers who directly manage enterprise projects. 

The Senior Director will play a pivotal role in supporting the enterprise PMO team, ensuring the efficient delivery of services to our clients and customers. The Senior Director collaborates with stakeholders, including internal employees, vendors, account partners, and external clients and customers, to provide exceptional service and operational efficiency. The Senior Manager is responsible for driving the team to meet project obligations, optimizing processes, and maintaining high-quality standards throughout the service lifecycle.

Your role in our mission

• Oversee business activities to ensure a high standard of professional excellence is maintained among staff members.
• Direct business function including approval of overall project plan, budgets, and work breakdown structure.
• Establish and implement short- and long-term strategies to deliver services to customers within reasonable schedules and budgets.
• Communicate broadly to help ensure overall coordination for cross-functional teams.
• Drive consistency and standardization across accounts, reducing variation and improving efficiency.
• Define and enforce clear metrics that drive informed decision-making and continuous improvement.
• Create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions.
• Lead the development and use of enterprise specific dashboards to provide real-time visibility into project posture, performance, and risk.
• Represent the Enterprise PMO in client meetings, governance forums, and strategic discussions.
• Develop and implement project engagement frameworks that promote proactive communication, responsiveness, and trust-building.
• Collaborate with cross functional teams to ensure cross-functional coordination and timely resolution of project risks.
• Align continuous improvement efforts with healthcare-specific requirements, including Medicaid program mandates and state/federal regulations.
• Manage and lead a team of Enterprise Project Managers.
• Experience working with concepts, practices, and procedures in Project Management.
• Identify and manage existing and emerging risks from business activities and implement mitigation strategies to improve performance.
• Experience working with management implications of various forms of financial data.
• Strong communication skills needed to interface with high-level customer representatives.
• Strong strategic management and planning skills
• Ability to publicly represent company with internal and external clients.
• Ability to use own judgment and initiative in problem resolution.
• Ability to document and mitigate risks related to Transformation efforts.

What we’re looking for

• 12 or more years of project management experience and healthcare account management or customer contact center leadership, with at least 8 years in leadership roles.
• Proficient with Microsoft Office suite and hardware and software applications to manage projects (MS Project, MS Visio, etc.)
• Relevant certifications such as Project Management Professional (PMP) is required.
• Extensive experience in project management, including leadership roles with a focus on strategic planning, program development, and operational management.
• Experience in building and managing comprehensive project management programs, including metrics, dashboards, and continuous improvement initiatives.
• Proven track record of building and managing high-performing teams, developing and implementing comprehensive PMOs, and driving continuous improvement initiative.
• Knowledge of and experience managing diverse project teams across business operational areas (Authorized Services, Customer Contact Centers, Mailroom, Pharmacy, Provider Enrollment, etc.) and Industry DDI (design, develop, and implementation) acumen of Healthcare/Medicaid modules are also preferred.
• Strong written