Retail Sales Associate

Under the direction of the Supervisor, Retail, the Retail Sales Associate thrives in a highly interactive environment and is truly an ambassador of the art of the industry. Guides, informs, and caters to each guest to create memorable, top-tier guest experiences, with the motivation of driving high performance goals. Requires a strong sense of professionalism, including the continuous championing of the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Maintains a visible presence and contact with all guests, delights guests with outstanding customer service to the standards set by Casino and the retail department.
2.    Provides all guests with an enthusiastic greeting and engages in friendly conversation, while educating, informing and focusing on each guest to drive performance results.
3.    Demonstrates a pro-active attitude in a consistent effort to sell, providing solutions that best meet or exceed the guests’ needs by asking open-ended questions with the intent of pairing similar items to enhance guest experience.
4.    Performs and accurately records retail transactions including cash, credit card, earned rewards and comps through Point of Sale System, using proper procedures.
5.    Maintains a cash drawer and balances drawer at the end of their shift, maintaining a minimum of variances.
6.    Continuously replenishes and restocks merchandise to ensure store is appropriately stocked at all times.
7.    Performs day-to-day tasks including but not limited to; straightening merchandise, dusting, cleaning shelves, organizing and consistently upholding merchandise presentations.
8.    Informs the guests about Club Serrano benefits and all upcoming promotions.
9.    Performs other duties as assigned to support the efficient operation of the department.

 EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.

• Some guest Service experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Excellent verbal and interpersonal skill.

• Ability to communicate effectively with guests, team members and management.

• Must have the ability to meet or exceed sales goals, as well as excel in customer service standards.

• Ability to work Point of Sales system with appropriate training.

• Ability to multi-task in a fast-pace environment.

• Must be comfortable exchanging names with customers.

• Ability to maintain a positive and professional demeanor in a fast-pace environment.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Select One of the Following for Driving Responsibilities: No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing suffici