Member of Customer Success Sweden (DPG000250)-3

Shape the Future of Payments - Your Next Chapter at Nexi

At Nexi, growth isn’t just about business - it’s about our people. We believe that the best opportunities often start from within, and we’re committed to helping our employees take their careers to the next level. 

Are you ready to explore a new challenge and continue making an impact within Nexi?
 

Why This Role is Right for You

As a Customer Success Representative, you’ll step into an exciting opportunity to grow within Nexi while contributing to our mission of redefining digital payments. Based in Stockholm, you will drive retention, growth, and customer satisfaction across small and medium partners by managing the existing customer base. Proactively activate, upsell, and cross-sell solutions to increase value while preventing churn.
 

About Your Future Role 

In this position, you will:

Manage backbook of small merchants to maximize retention, adoption, and value 

• Prevent churn through early identification of risks and timely interventions 

• Proactively engage merchants to drive activation and solution adoption 

• Identify and execute upsell and cross-sell opportunities to increase portfolio value

 • Execute outbound campaigns to activate and re-engage merchants 

• Conduct regular follow-ups to improve adoption, satisfaction, and engagement

 • Partner with sales teams to ensure customer stickiness and long-term value

What Makes You a Great Fit

We’re looking for a driven and passionate professional who is eager to take on new challenges and continue growing with us.

Essential Qualifications:

Background in account management, customer success, or SME sales 

• Proactive and customer-oriented with a strong focus on retention and growth

 • Skilled in consultative upsell and cross-sell techniques 

• Strong organizational skills to manage a large customer portfolio

 • Excellent communication skills, comfortable with outbound engagement 

• Data-driven mindset to identify churn risks, track KPIs, and spot opportunity triggers

• Collaborative and solution-oriented, coordinating and working closely with sales and support teams

Even if you don’t check every box, your motivation, expertise, and commitment to learning could make all the difference.

Why Make Your Next Move Within Nexi?

• Change Your Career: Take on new responsibilities, develop your skills, and gain fresh perspectives—all while staying within a company that values your growth.
• Stay Inspired: Work with talented colleagues across different teams and locations, enriching your experience in an international and collaborative environment.
• Access to Learning & Development: Benefit from ongoing training, mentorship, and opportunities like our PayTech University to support your professional journey.

Your Next Step Starts Here

If you’re ready to explore this opportunity, we’d love to hear from you. Apply now and take the next step in shaping your career at Nexi!