Client Service Coordinator

Division:Eskenazi Health  

Sub-Division: SEMHC  

Req ID:  25932 

 

Schedule: Full Time 

Shift: Days 

 

Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.

 

 

FLSA Status

Non-Exempt

Job Role Summary

The Client Service Coordinator performs secretarial/quasi-administrative duties as support to clinical staff in a mental health treatment environment.

Essential Functions and Responsibilities

• Performs secretarial/quasi-administrative duties as support to clinical staff in a mental health treatment environment
• Monitors mental health client/visitor behavior in waiting area and notifies appropriate staff according to proper procedures
• Greets and directs visitors, consumers, and customers to appropriate person or area
• Answers telephone calls in a courteous and welcoming manner
• Interviews new consumers to obtain required demographic and financial information
• Responds to client's billing inquiries
• Directs the flow of incoming information; routes in -coming and out-going mail
• Assures accurate information is entered into the computer information system; collects and enters data for enrollment of consumer into the Hoosier Assurance Plan
• Monitors and processes Medicaid Prior Approvals; assures that Medicaid and other insurance eligibility is verified at each visit
• Complete Medicaid applications for the Children's Health Initiative Plan (Children's only)
• Prepares and maintains client chart; maintains filing system according to established procedures
• Collects client fees; issues receipts; forwards monies; prepares billing information
• Assists supervisor to compile/assemble date for confidential/statistical reports
• Types correspondence, use of spreadsheets and applications
• Schedule and cancel appointments

Job Requirements

• High school education; post-secondary and/or college level education; training on Microsoft Word, Excel, PowerPoint, and Access; clerical/accounting principles
• 1-year clerical/administrative responsibilities
• Experience may be considered in lieu of formal education

MUST MEET THE FOLLOWING BASIC COMPETENCIES IF APPLICABLE:

• CPI
• Confidentiality
• Annual Education
• Functional Assessment (HAP)
• RCIS

Knowledge, Skills & Abilities

• Effective and professional interface with all levels of employees and general public
• Strong interpersonal skills
• Ability to use age appropriate communication skills; communicate effectively with impaired clients and their families
• Ability to handle conditions that may be serious or abnormal
• Ability to use diplomacy and tact
• Professional and courteous at all times
• Possess good telephone manners and answer telephone under pressure
• Proficiency in the use of Computer (keyboarding/data entry), calculator and other standard office equipment
• Good organizational/maintenance skills with attention to details
• Ability to set priorities and manage time effectively; ability to manage multiple tasks at one time; devise own work patterns with minimal supervision
• Work for several individuals, prioritizing requests
• Ability to use filing and record systems
• Knowledge and understanding of patient billings/account processes, third party billings, collection and credit law
• Knowledge and understanding of guidelines set by outside programs: Health and Hospital, Department of Mental Health, Hoosier Healthwise, Medicaid, Medicare, Commercial Insurance, Eskenazi Health Services departmental policies/procedures, Sandra Eskenazi Mental Health Center core values
• HIPPA Regulations
• Basic knowledge of medical/psychiatric terminology
• Work with a high degree of accuracy in dealing with medical information/statistics
• Ability to make quick and accurate decisions
• Ability to adapt to changes that occur continually within the department
• Flexible to changing work duties and work locations
• Performs duties efficiently with minimal supervision, under pressures of workload and patient volume

 

 

Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and thei