Manager, Project Management - Velocity Black (Remote)

Recruiting: US Remote, United States of America

Manager, Project Management - Velocity Black (Remote)

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. 

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.  We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

Obsessing over the customer experience and impact in all we do should be in your DNA, along with risk management and exceptional well managed judgment. You will provide critical leverage in overseeing several cross functional initiatives ensuring delivery, and effective communication across stakeholders. The candidate will need to possess a strong intellect and have a proven track record of influencing with excellent verbal and written communication skills, and working with a senior management team.

General Responsibilities:

• Ensuring projects are being delivered on time and on budget within a challenging environment while simultaneously managing risk

• Partnering cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomes

• Effectively advocating for and representing the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience

• Building credibility and trust within the team, with our customers, and with our stakeholders

• Manage and support risk issues discovery and remediation resolutions

• Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet needs

• Aid in initiatives and projects that come through the broader team

The ideal candidate will:

• Exhibit outstanding influencing skills to effectively drive business outcomes

• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Proven ability to build strong, trusted relationships and operate in an influential manner across teams to assist in driving the business agenda

• Possess a high “EQ” and be a collaborative team player

• Strong business judgment, influencing skills, leadership and integrity are essential for this position 

• Highly motivated, self-starter that can work autonomously and can independently take initiative  

• Excellent written and verbal communication skills

• Ability to navigate ambiguous situations and bring clarity to problem solving

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 7 years of Project Management experience

• At least 7 years of Customer Facing Operations experience

Preferred Qualifications:

• Bachelor’s Degree

• 8+ years of Project Management experience

• 8+ years of Customer Facing Operations experience

• 5+ years of People Management experience

• PMP, Lean, Agile or Six Sigma certificati