Assistant Area Manager - Guest Experience

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

This position is responsible for leading the daily Guest Experience operations and performing department  training in order to provide greater continuity of service at Hersheypark. This position participates across  the department for Guest Experience duty shifts and supports their focus area's Managers.  

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Experience operations by monitoring staffing levels and assigning staff to adapt to business needs. Direct and coach employees for Hersheypark, ZooAmerica, and Sweet  Lights.* 

• Serve as Manager on Duty for the department and respond to guest and staff escalations. Provide  coverage for Guest Experience SweetCore Supervisor shifts as needed.* 

• Provide training for the Hersheypark Guest Experience department employees while providing  feedback to department leaders on ways to improve content and programming.* 

• Assist with guest recovery by maintaining a presence within the Guest Experience department  and handling escalated issues.* 

• Lead off-season daily operations and assist with creating training components under department  leadership's direction to prepare for in-season operations.* 

• Monitor labor and expenses with organizational audit standards to secure all company assets.*  Perform other duties as assigned.  

Qualifications:

• Minimum of 2 years of related experience. 

• Industry Experience - Amusement Park, Hospitality/Tourism 

• Minimum of 1 year supervisory experience. 

• 18 years of age or older. 

• Must have a valid Drivers' License 

• Bachelor’s degree 

• Relevant work experience can be substituted for education - 3 years 

Knowledge, Skills, and Abilities:

• Skilled in the use of Microsoft Office applications, Google Suite, and Windows.  

• Proficient working with details on a daily basis for prolonged periods of time.  

• Knowledgeable in ticketing systems.

Job Demands:

While performing the duties of this job, the employee is required to:

• o Climbing Ladders Occasional (<33%) 

• o Reaching Forward Frequent (34-66%) 

• o Climbing Stairs Occasional (<33%) (20ft maximum height) 

• o Lifting Occasional (<33%) (20lbs maximum weight) 

• o Reaching Overhead Occasional (<33%) 

• o Finger Dexterity Frequent (34-66%) 

• o Hand/Eye Coordination Frequent (34-66%) 

• o Stooping Occasional (<33%) 

• o Bending Occasional (<33%) 

• o Sitting Frequent (34-66%) 

• o Standing Frequent (34-66%) 

• o Walking Frequent (34-66%) 

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc. 

• This job requires the visual ability to perform detailed work at close distances (computer screens,  accounting ledgers, using measurement devices). 

• This job regularly requires verbal communication of detailed information to others either by phone  or in person. 

• Must be able to speak and read the English language. 

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).  

• The position is subje