Retail Market Manager

Company

Cox Communications, Inc.

Job Family Group

Sales

Job Profile

Retail Market Manager - CCI

Management Level

Sr Manager - People Leader

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $90,200.00 - $135,200.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $18,696.00.

Job Description

The Retail Market Manager is responsible for leading the retail sales channel in delivering assigned Cox products and service sales goals while ensuring customer satisfaction and loyalty.  Develops and implements retail sales strategies for Cox Communications and serves as a strategic partner in the overall operation of the organization.  Exceeds growth and profit objectives by maximizing the retail sales of individual and bundled Cox video, voice and data services. Results driven sales professional that demonstrates strong interpersonal skills in Coaching, Developing and Inspiring, holding teams accountable in delivering exceptional results.  

This person must reside in or near Wichita, Kansas or be willing to relocate to the Wichita Kansas area. 

What You'll Do 

• Upholds the Cox Sales Vision Flawless Execution with every customer, with every initiative, every day.  Prioritizes plans and executes to achieve goals, works with a sense of urgency, respect and integrity  

• Develops and implements the necessary metrics and structure to ensure the proper in-store customer experience is achieved in order to support the goal of being the trusted provider  

• Assesses local competitive assortment and pricing trends and escalates competitive discrepancies to leadership  

• Assesses local competitors, their assortments and pricing trends to ensure Cox stores remains consumer relevant and competitively positions  

• Partners with the Product & Acquisition Marketing teams to recommend strategy, direction and goals for merchandising, advertising and point of sales efforts and participates in creating marketing materials pertinent to team’s sales efforts  

• Creates labor plans based on corporate guidelines, seasonality, and anticipated customer demand  

• Drives sales of Cox products and services while keeping a laser focus on efficient operations to ensure maximum profitability  

• Owns the customer satisfaction performance measurements for the retail sales channel as well as internal customers and provides recommendations for improvement  

• Ensures store appearance follows ongoing marketing campaigns and meets or exceeds department standards for the assigned planogram.  

• Facilitates weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies  

• Develops and administers the annual retail and payment center expense budget and the annual retail sales and revenue budget  

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