Director, Medical Communications Patient Services

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

** This position can be remote based, East Coast and Central preferred **

The Director, Medical Communications - Patient Services will lead strategic design, implementation, and optimization of patient support services (Patient Support Programs & Patient Access Programs) embedded within the Medical Communications Business unit of the PPD clinical research group of Thermo Fisher Scientific. You will drive the patient services strategy to meet the needs of clients, professional stakeholders, and patients. The Director will advance the organization’s capabilities in patient support programs, patient access programs, and hub services to support patient access to medicine, while ensuring adherence to all regulatory and legal requirements, including HIPAA and other healthcare compliance standards.

What You’ll Do:

• Develop and maintain strategic and Go-to-market plans for the Patient Services service line
• Leads the division and cultivates a supportive, motivating and collaborative work environment and also builds an effective and productive team focused on overall corporate objectives.
• Ensures projects are properly resourced, managed, and executed and develops verifiable project goals for Associate Directors.
• Oversees and/or coordinates new project implementation. Works closely with client contact(s) during project implementation and develops working rapport.
• Maintains a working client relationship with open lines of communication for the life of the project.
• Works closely with Business Development in the areas of proposals/contracts, client presentations, and maintains client relationships.
• Oversees salary administration, performance management, conflict resolution, recruiting, and mentoring for Associate Directors and other direct reports.
• Ensures quality objectives are met and oversees audit preparedness, appropriate response to internal and external audits, addressing and correcting of audit findings; responding to client feedback; and development of and compliance with SOP's.
• Manages overall budget activity for divisional area(s) to ensure profitability: reviews billable hour reports for divisional area(s); tracks projects' success in achieving financial targets; determines the resource needs and ensures correct revenue forecast.
• Drives a culture of immediate action and proactive escalation

Education and Experience:

• Bachelor's degree or equivalent, required. MBA, preferred.
• Previous experience in patient services, hub services, and/or patient access programs that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years).
• 5+ years of management responsibility

In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Required Knowledge, Skills, Abilities:

• Demonstrated ability to influence and lead cross functionally in a highly matrixed organization, including senior leadership
• Proven understanding of both buy & bill and specialty pharmacy treatment pathways, and reimbursement processes (i.e. benefits verifications, prior authorizations, etc.)
• Thorough knowledge of budgeting and forecasting
• Excellent leadership skills
• Strong attention to detail and organizational skills
• Effective verbal and written communication skills
• Excellent problem solving and analytical skills
• Excellent time management skills
• Computer skills including Microsoft Office and multi-tasking skills
• Excellent interpersonal and conflict resolution skills
• Strong decision-making skills
• Strong presentation skills
• Ability to coach and mentor staff
• Ability to work in a team environment and/or independently as nee