Vice President - Customer Success, Large Client Segment

About Employer Direct Healthcare: 

Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change. 

We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better. 
 

About You: 

• You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change. 
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change. 
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with. 
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment. 
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change. 
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear. 

Key Responsibilities: 

Client Relationship Management: 

• Build and nurture strong relationships with our large employer clients 
• Understand client needs and align our services to meet their objectives. 
• Act as the primary point of contact for key clients. 

Revenue Growth: 

• Develop and execute strategies to drive revenue growth within the large employer portfolio. 
• Identify opportunities for upselling and expanding our services 
• Ensure revenue targets are met and exceeded. 

Client Retention: 

• Focus on renewing and retaining high-value strategic accounts. 
• Implement retention strategies to ensure a solid client base. 
• Address client concerns and issues promptly and effectively.Team Leadership: 
• Lead and mentor a team of dedicated account executives and managers. 
• Create a collaborative and high-performance team culture. 
• Provide coaching, training, and support for professional growth. 

Operational Excellence: 

• Drive operational efficiency and excellence within the client success team. 
• Establish data-driven systems for performance management. 
• Develop and implement standardized processes to ensure consistency in client service. 

Strategic Planning: 

• Define clear goals, strategies, and plans to achieve and exceed revenue targets. 
• Continuously evaluate and adjust strategies to meet changing market dynamics. 

Reporting and Communication: 

• Regularly report progress to the executive leadership team and other client success leaders 
• Provide insights into market trends, client feedback, and opportunities for improvement. 

Cross-Functional Collaboration: 

• Collaborate closely with sales, marketing, network, member services, and other departments to ensure a unified approach. 
• Work together to deliver exceptional value to our clients. 

Requirements

• Proven track record of driving client success within growth stage companies 
• Strong experience in managing teams that partner with large enterprise clients 
• Leadership experience with a track record of building and developing high-performing teams 
• Exceptional communication and interpersonal skills. 
• Strategic thinker with the ability to analyze data and make data-driven decisions. 
• Demonstrated ability to work in a fast-paced environment. 
• Healthcare industry knowledge and experience is a plus. 

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave