Sr. Professional, IT Executive Support

ROLE RESPONSIBILITIES

• Provides accurate and efficient 24x7 technical support to Pfizer executives and their assistants for all their computing and technology needs.

• Provides hands-on meeting support which includes: on-site and off-site meetings for Pfizer executives

• Stays informed of all technology security standards and informs executive staff accordingly to ensure the highest level of data protection.

• Regularly communicates and coordinates technology changes and upgrades to ensure that

• Pfizer's executives are leveraging the highest quality technology standards.

• As requested, may be required to provide support at the executive's home which includes hardware, software and network support.

• Escalates client's unresolved issues and requests to the appropriate Digital management and/or technical teams and effectively communicates the impact.

• Proactively monitors technical information to identify trends/issues which may impact the

• Pfizer's executives.

• Keep Executive Operations management abreast of all identified trends/issues.

• Collaborates with Executive Operations management and contracted resources to maintain seamless 24x7 support.

• Assist with escalations from contracted resources for Pfizer non-executives when needed. 

• Take ownership of issues and see through to resolution working with the appropriate teams throughout Digital to successfully resolve issues.

• Additional responsibilities – in collaboration with other Digital groups:

• Interacts closely with Level 2 and Level 3 technical teams as well as Site Services vendors to effectively troubleshoot unknown/undocumented issues and/or requests.

• Provides support for high-level meetings and events

Qualifications:

• •Bachelor’s degree with three years of relevant experience ; OR  Master’s degree with one year of relevant experience; OR    Associate's degree with six years of relevant experience; OR  Eight years of relevant experience with a high school diploma or equivalent .

• 3+ Years of experience in end user/operational support function

• Outstanding experience supporting a large company's executives

• Outstanding customer service experience

Prefeed Qualifications

• Proficiency in Networking, mobile phone OS, Active Directory, Windows OS, Office 365, Outlook Exchange, VPN, Teams/ Cisco Telephony, Video Conferencing/ Technology Telepresence, PC/ Mac/ Desktop Support

Skills:

• Excellent verbal and written communication skills required to interact with Pfizer's executives

• Outstanding Customer Service

• Punctual, strategic thinker, concise, detail oriented

• Proven ability to remain calm under pressure and tense situations

• Demonstrated ability to make decisions in ambiguous situations with the ability to listen and to take advice/counsel where appropriate

• Build and maintain good working relationships with executives and their admins.

• Demonstrated ability to work in a team environment with employees and contracted resources.

• Proven ability to escalate based on the severity of the problem and the impact to the business

• Fluency in English (written and spoken).

  
 

PHYSICAL/MENTAL REQUIREMENTS

Occasional requirement to move computers, monitors, printers and other equipment.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Required to be on call some weekends and after standard business hours on occasion

• May be required to travel up to 5%

Work Location Assignment: Must be able to work in assigned Pfizer office 2-3 days per week, or as needed by the business

Last day to apply: September 23rd 2024

This role is not remote

The annual base salary for this position ranges from $78,000.00 to $130,000.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 10.0% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and he