Crop Protection Customer Service Specialist Romania and Rep. of Moldova (fix term 12 months)

Company Description

As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs.

Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases
as well as droughts and floods, heat and cold.

Syngenta Crop Protection is headquartered in Switzerland.

Job Description

Purpose:

• Managing professionally, efficiently, and timely the extended O2C process B2B and B2C (annual contracting, order taking and processing, delivery to customers, return management, distributors complaint handling, cooperation in AR management) and B2C online order management (e-commerce) in online store, contributing to the achievement of sales targets delivering outstanding customer experience and operational excellence with cost effective operation, controlled stock management.
• Interacting daily with external customers and other internal functions, providing and exchanging information on products, orders, shipments, as well as preparing regular reports in line with legal, or internal (Head of Sales, Marketing, Finance) requirements.
• As a face of Syngenta to the Customers strengthen our reputation and aim to be the most preferred supplier on the market with best-in-class customer service.

Accountabilities:

• Prepare, communicate, and maintain distributor contracts and related to annexes.
• Maintain effective regular relationship, communication with customers (distributors), other external partners, like warehouses, service providers, as well as internal stakeholders (Head of Sales, Marketing, Finance, Area Sales Manager, Demand Planner, Supply Manager).
• Execute O2C process; receive, record and process customer orders using the existing ERP platforms, check stock, arrange delivery or customer pick up, issue required documents, invoice upon the order fulfillment, monitor order status. Write-off, relabeling and any other specific activity linked to the customer service activities.
• Ensure efficient inventory management process, FEFO trough regularly monitoring Syngenta and channel stock.
• Cooperate with the Sales Team (Head of Sales, Area Sales Manager, Key Account Manager) to monitor deliveries of goods based on sales orders from customers versus opportunities from field (e.g vouchers closed with farmers in field), monthly target execution.
• Manage stock return process from the customers, documentation, billing according to the commercial policy and agreement in accordance with the internal and external guidelines.
• Ensure regular stock reconciliation with the service providers, and the annual stock count execution together with the other functions concerned.
• Manage FOC goods process (marketing demo, trial, commercial FOC etc.).
• Be responsible for timely responsiveness in service, for data integrity, accuracy (e.g. master & transactional data) and compliance with external, and internal regulations, rules, CoC (e.g. legal, tax, ethics, HSE etc).
• Ensure timely reporting and processing of the customer complaints in the relevant tools according to rules.
• Continuously learn and work on individual development, and look for improvement of the way of working, efficiency, contribute to implementation of new technologies in the daily activities of Customer Service (Distributor portal, closed loop process).
• Transport optimization and Logistics analysis.
• Deputize Customer Service Lead.

Qualifications

• An understanding of the Agrobusiness, market drivers, customer behaviors.
• Commercial knowledge of the local business environment.
• Experience in Customer Service, Order to Cash process, Logistics, Transportation, or sales roles.
• Experience to build relationship with customers, suppliers, service providers.
• Experience in ERP processes and system use (SAP), excellent computer usage (MS Office) and communication skills.
• Effective organizational skills and time management.
• Experience in continuous improvement and operational excellence tools and methodology.
• Ability to collaborate with many people simultaneously.
• Aptitude to work under tight timelines.
• Fluent in English and local language.
• Bachelor/ master’s degree.
• Strong verbal and written communication skills.
• Understanding of general HSE and Quality management.
• Prioritization, adaptation to the changing environment to achieve excellence in delivery.
• Strong teamwork capabilities.