Jobs and Careers

Client Care Specialist -Specialty

Scarborough, Maine, United States, United Statesfull_timeVerifiedPosted 17 Jul 2025

💰 $54,000/yr

About the role

Maine Veterinary Medical Center is looking for a highly organized, client-focused individual to join our Specialty Client Care Team and support the smooth operation of our specialty departments. This role is vital in ensuring timely, compassionate care for patients while assisting with efficient scheduling and communication processes. This is a full-time role, with availability for a weekend shift being a requirement. We currently have 2 openings for this role, one will follow a Sunday rotation schedule, the second will follow a Saturday rotation schedule. The hours for both positions are 8a-6p (occasionally 7a-5p). At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our innovative environment means you’ll get to work with many different specialists and practice cutting edge care! As part of our team, you’ll work with the latest technology and collaborate with a positive team to deliver the highest quality of care to our patients and clients alike. Maine Veterinary Medical Center (MVMC) is a Rarebreed practice that has full in-house laboratory capabilities, a fluoroscopy suite for interventional procedures, a helical 16-slice CT, MRI, respiratory ventilator, in-house telemetric monitoring, ultrasound and endoscopy. MVMC has well-staffed departments in Neurology, Internal Medicine, Surgery, Oncology, Cardiology, Radiology, Rehab and Acupuncture and great team of emergency clinicians and criticalists to offer advanced services to a well-educated client base. Specialty Client Care Maine Veterinary Medical Center in Scarborough, ME $22.00 - $27.00 an hour based on experience and availability WHAT YOU’LL DO

Manage scheduling needs for specialty departments, including new consults and rechecks.
Send and track department-specific intake forms, questionnaires, and appointment details, with follow-ups and in-clinic collection as needed.
Monitor and respond to specialty scheduling emails, rDVM records requests, and ensure referral forms are sent and received in a timely manner.
Resolve informal client concerns and report on these issues to the Client Services Supervisor.
Provide day-to-day client services and support staff throughout the office.

BENEFITS

Great pay with competitive medical, dental, and vision insurance coverage
401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th%
Generous paid time off to help you achieve work life balance
Employee Referral Program
Bonding leave enhanced maternity benefit

Plus, special benefits to utilize for your own pet:

Pet Care: Discounts on veterinary services and products
Pet Diagnostics: Discounts on reference lab testing
Pet Food: Discounts on Purina pet foods

REQUIREMENTS

Associate degree or equivalent experience
2+ years of experience in customer service required: prior veterinary experience desired but not required.

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions. Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls. Employment will require the successful completion of references and background checks. Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religi

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Company

Maine Veterinary Medical Center
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